NLTP and HOHIII through conjelco

[MicroBob]

I ordered on May 24 and still have yet to receive.


I think the situation that Wilco has is quite bad.
He paid $9 to get them ASAP and he still hasn't gotten it?
I think a $5.50 reimbursement on his shipping is not enough compensation for this mistake.

[benfranklin]

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I apologize for being unable to get over 1,000 orders out in a short period of time with a zero error rate.

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No rational or mature person would expect you to. Virtually all of the complaints in this forum have been from obviously clueless whiners who don't understand how the real world works. (They are in for a major cultural shock when they get out of school and have to get a real job. [img]/images/graemlins/tongue.gif[/img])

I order all of my new 2+2 books from Conjelco to show my appreciation of your support of these forums. The facts that the prices are competitive and that the service is better and faster than Amazon is pure gravy.

[Wilco23]

Thanks, Bob. What you've pointed out is something Conjelco has not acknowledged - that is, their solution was to send the book only through priority mail even though I paid for additional and quicker service. That doesn't make any sense to me, and they never offered to go ahead and send it via UPS. Why not? That's what is frustrating.

Perhaps I'm being a bit whiny, but suffice it to say that when my clients have a complaint, my office goes out of its way to make things right asap and often does so at our own expense. I don't want a freebie. I just wanted my book shipped in the manner I paid for.

I'll quit posting these messages now since I understand they are a downer. I REALLY am looking forward to this book and can't wait to contribute to the reviews.

[Barry_G]

Quote:
I apologize for being unable to get over 1,000 orders out in a short period of time with a zero error rate.

[ QUOTE ]
No rational or mature person would expect you to. Virtually all of the complaints in this forum have been from obviously clueless whiners who don't understand how the real world works. (They are in for a major cultural shock when they get out of school and have to get a real job. )

[/ QUOTE ]


Really? No offense, but it sounds like Chuck is the one guilty of whinning. In the real world if you can't get your business done efficiently and error free then someone else can and will.

Maybe they are a smaller company and can't handle a 1,000 orders, i really don't know. However, the more orders you get the better you have to be. What if it was 5,000 orders with the same error rate then you've got 5x as many unhappy customers. Customers don't care if you get 999/1000 right, if they are the 1/1000 that you didn't get right.

By the way i didn't pre-order through Conjelco.

[Easy E]

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Really? No offense, but it sounds like Chuck is the one guilty of whinning.

[/ QUOTE ]

He's a horse? Though I told Chuck something similar about that quote.

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In the real world if you can't get your business done efficiently and error free then someone else can and will.

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What <font color="blue">real world</font> do YOU live in, where this is true?

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Maybe they are a smaller company and can't handle a 1,000 orders, i really don't know. However, the more orders you get the better you have to be.

[/ QUOTE ]

Wow, Microsoft must be the world's most efficient company then! And yet, your statement doesn't seem to explain this or that.

Now, I agree that customers don't care about anything else but their own needs. They also have had unrealistic expectations about book deliveries for years now, as past complaints about Amazon et al, concerning new 2+2 book releases, will confirm.
Search archives for the Harrington releases, and SSHE, and others

For those of us who have been here before the Registration dates started up, and who have a long history of great service from Conjelco, these types of comments seem a bit foolish.

I'm also willing to cut Conjelco a little slack at times, given that Amazon and others aren't hosting 2+2 since the beginning. Maybe Chuck should get some credit for that, eh?

<font color="purple">And anyone who doesn't understand that xVolume = xErrors, is living in a world of their own.

[Easy E]

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I just wanted my book shipped in the manner I paid for.

I'll quit posting these messages now since I understand they are a downer.

[/ QUOTE ]

No reason to do so- if everything you posted is correct and complete, then you have a valid concern and should complain. Just don't let it get out of control.

For the future, if you decide to go with Conjelco again which I personally recommend, a simple email to them after a week is usually all that you need to do. Whether you feel that is unreasonable is up to you, of course.

[Boylermaker]

[ QUOTE ]

[ QUOTE ]
In the real world if you can't get your business done efficiently and error free then someone else can and will.

[/ QUOTE ]

What <font color="blue">real world</font> do YOU live in, where this is true?

[/ QUOTE ]


I would ask what world YOU live in? In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

[benfranklin]

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In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

[/ QUOTE ]

I don't know where you live, but in my world, there is not a contractual obligation between a customer and an online book vendor. Also, anyone who would consider a delay in shipping a book to be a significant error really has his head in a rarified atmosphere. Thirdly, reasonable people understand that minor errors occur, and customers will usually forgive such an error if it is corrected in an appropriate manner. Finally, I think it improbable that anyone here suffered compensable damages as a result of shipping delays of either of the new books.

That's just my opinion. I could be wrong. [img]/images/graemlins/tongue.gif[/img]

[LittleOldLady]

[ QUOTE ]
[ QUOTE ]

[ QUOTE ]
In the real world if you can't get your business done efficiently and error free then someone else can and will.

[/ QUOTE ]

What <font color="blue">real world</font> do YOU live in, where this is true?

[/ QUOTE ]


I would ask what world YOU live in? In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

[/ QUOTE ]

Yes, if you are a surgeon and amputate the wrong leg, you will get sued. No US court would countenance a suit concerning minor delay in receiving a mail-ordered book, and no plaintiff's attorney would take such a case.

I do a lot of online shopping, and occasionally there is an error in fulfilling my order: regular coke was delivered instead of diet coke, I ordered a black skirt and a yellow dress arrived, instead of black sandals fuzzy bedroom slippers in a too-small size appeared. So what?! I contacted the merchants, the correct items appeared, end of story. No one sued anyone. These things happen.

A delay in shipping a book is not an error of "real significance" in my view, and I imagine that most people would agree with me.

[tubasteve]

I got my books 2 days ago. I wish I couldn't complain, but the cover of HOH3 was ripped a little bit. [img]/images/graemlins/frown.gif[/img]

NLHETP is sweet though.