UB issues, advice?

[KSOT]

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hello, as I said in my post 5 minutes ago, you have nothing to worry about. UB will be back to normal on thursday and we will be giving you an incredible bonus offer! Please bear with us for a couple of more days, it will be worth the wait! Thanks for playing at UB

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No offense, but your bonus offer can't possibly be incredible because your clearence rate is basically the worst on the net. Nobody cares how many hundreds of bonus dollars you throw at them. You don't even allow ANY tournament fees to count towards bonuses. Check around... you're way behind the times.