Empire Poker won't open.

[TwiceBanned]

Anybody else having problems?

[Self Made]

Works fine for me.

[midwestkc]

I'm playing there right now, and no probs

[dlk9s]

I am having the exact same problem and was about to ask the 2+2 community about it, as well.

I played this morning for a little bit. When I tried to run the Empire software again this afternoon, I got a message saying that a required file was missing and I should reinstall, which I did.

Now, it looks like it starts to load - I get the little progress bar and what-not, but then it closes.

I'm going to e-mail Empire right now.

I wonder if it has anything to do with the Party upgrade. It worked before I installed the new Party software.

[Hans Gruber]

I'm having the same problem as well. The site worked fine for me 2 days ago, and now it doesn't. It attempts to connect a few times, then it crashes to a Windows "Send/Don't Send" message.

I got the following e-mail response from customer service (which is probably a load of bs):

Thank you for contacting us.

If you are unable to connect to our game servers despite being connected to the internet, it could be because of a firewall installed on your computer. Or, the ports used by our software are blocked. Firewalls like Norton Internet Security, Zone Alarm, McAfee Personal Firewall etc. may block the application's access to the internet.

We use TCP protocol and the ports 443, 2147 for communication. Please ask your network administrator or the person in charge of maintaining firewall configuration to open up these ports for outgoing and incoming traffic, or allow the application to access the internet.

If you require further assistance please feel free to contact our 24/7 Customer Care Department.

Thank you for choosing us as your online gaming site!

Reetu
Poker Customer Care

[dlk9s]

[ QUOTE ]
I'm having the same problem as well. The site worked fine for me 2 days ago, and now it doesn't. It attempts to connect a few times, then it crashes to a Windows "Send/Don't Send" message.

I got the following e-mail response from customer service (which is probably a load of bs):

Thank you for contacting us.

If you are unable to connect to our game servers despite being connected to the internet, it could be because of a firewall installed on your computer. Or, the ports used by our software are blocked. Firewalls like Norton Internet Security, Zone Alarm, McAfee Personal Firewall etc. may block the application's access to the internet.

We use TCP protocol and the ports 443, 2147 for communication. Please ask your network administrator or the person in charge of maintaining firewall configuration to open up these ports for outgoing and incoming traffic, or allow the application to access the internet.

If you require further assistance please feel free to contact our 24/7 Customer Care Department.

Thank you for choosing us as your online gaming site!

Reetu
Poker Customer Care

[/ QUOTE ]

Same canned response I got. The second one I received told me to uninstall/reinstall. Thanks for the brilliant solution, which I already tried.

And I tried rebooting.

Between this and Party, today has been a frustrating poker day.

[Redd]

I'm having the same problem; I just get booted out at the loadup screen. I just installed empire on my new machine so I thought it was my new setup, but perhaps there's more to it. I've posted in CTH too - is there any sort of common denominator? I'm running xp pro, zone alarm (which I've tried disabling), and a dual core processor.

[dlk9s]

I'm running ZoneAlarm, as well. I haven't disabled it, but Empire was working fine earlier today and I never changed any settings. I did make sure it had all the necessary permissions.

The only thing on my computer that is different between when it worked and when it didn't is the new Party software.

[GT123]

I am having the same problem on my desktop comp. I am pretty sure it has to do with the party upgrade because empire still works fine on my laptop where I have never downloaded party poker before. If someone figures out how to fix this problem please post it, thanks.

[Mimick]

Just for the record, I'm having the same problem as well. It's definitely not a firewall issue since I disabled all my firewalls temporarily and it still won't connect. It just stays on the "connecting to empire" screen for me.