Rio Screws Me Out of $3.4k? (longish)

[Jman28]

So, I cashed for $3.4k in a WSOP event, and they are trying to tell me that I didn't cash.

I played and cashed in the 2nd Event around 190th, for $3.4k. The dealer gives me my seat card and points me towards the people to give it to. I wait in a 6 person line. During that wait, a Cardplayer guy comes by each of us and asks for our name. I give him mine and watch him write it down. Then I get to the guy at the table, give him my seat card and ID, and he gives me a yellow ticket. I'm pointed in the direction of a massive line.

I start waiting, when the tourney director comes out and tells us to come back tomorrow if we want, since the line's gonna be a couple hours. I leave.

I come back 2 days later, and go to the tournament payout people. I hand them my card. They pull out the book of names that cashed. Look through it, and say "you aren't in here." I'm like, "Huh?" and I look through. My name isn't in there at all. They then point out that my yellow card isn't signed. They said that whoever escorted me to the payout table should've signed it, and nobody esorted me there.

So, the guy there, an older guy named Micheal, tells me to come back tomorrow and talk to Diane. He said they would do an investigation and let me know what they find. Peter (Apathy) is with me and tells me that I shouldn't let Micheal keep the card because it's my only proof of cashing, but the guy doesn't wanna give it back and tells me that he will be there tomorrow from 8 AM with the card, and that Diane would be there too.

I go back the next day at 11:30 AM, and no one is at the booth. I check back at 1, no one is there. I'm not playing today, so I called the tourney payout booth, and got no answer. Then I check Card Player and my name is not listed there, when I'm SURE that they took my name down.

So, now I have absolutely no proof of cashing except for my word, and maybe the security cameras at the Rio.

Also, when I busted, I was at a table with Jason Strasser and Bill Gazes (and other people who I don't know) so maybe they could vouch for me. But even then, it's the word of a few people against a casino. (If anyone else was there, I'm a short guy, dark hair, a brown hat, listening to an Ipod, sitting directly to Strasser's right, and busted by overpushing with JJ v TT, who hit a T on flop)

I don't care THAT much about the $3400, but I want it, and I'm really pissed off about this. Either they are really badly organized or someone purposely tried to steal my $3400, and both of those situations are not acceptable.

What's my play?

[Prodigy54321]

that's pretty crazy..

I have no clue of what you should do..

I don't really understand how there can be such a big mix up if they record all of this..wouldn't there at least be an empty slot for a person who went out in the position you went out in?

[kumarshah]

Find the dealer of your table

[RicP]

Damn.

If they keep jerking you around, call the Nevada Gaming Commision.

http://gaming.nv.gov/

They should force them to look through their records for that tourney to see who they paid what.

[Jman28]

[ QUOTE ]
that's pretty crazy..

I have no clue of what you should do..

I don't really understand how there can be such a big mix up if they record all of this..wouldn't there at least be an empty slot for a person who went out in the position you went out in?

[/ QUOTE ]

Well, I think (not 100% sure) that they gave out slips that said 191st to a bunch of people, like 191st through 160th, or whatever it was, like everyone who cashed for #3.4k. The list I looked at had names in every slot, including a name in 191, the ticket I got.

If they gave out individual tickets to each of us, like 191, 190, 189, etc., then there's a guy in my spot. So maybe I need to find him?

[pineapple888]

Escalate in the following order:

Tournament director
Rio top management
Nevada gaming commission
Police

[Jack Bando]

154 Neal Matthews (Colorado Springs, CO, USA) $3,410
155 Walter Davis (Las Vegas, NV, USA) $3,410
156 Brandon Leeds (Phoenix, AZ, USA) $3,410
157 Jason Strasser (New York, NY, USA) $3,410
158 Unknown $3,410
159 David Siegel (Calabasas, CA, USA) $3,410
160 Roger Houston (Westminister, CA, USA) $3,410
161 David Wekks (Toledo, OH, USA) $3,410
162 Angie Tran (Houston, TX, USA) $3,410
163 Peter F Horn Jr (Acworth, GA, USA) $3,410
164 Thomas Carrion Jr (Fairfeild, CA, USA) $3,410
165 Jose Rosenkrantz (Miami, FL, USA) $3,410
166 Unknown $3,410
167 Benjamin Lin (Rockville, MD, USA) $3,410
168 Raed Abdulfihat (Kyle, TX, USA) $3,410
169 Dustin Goff (Las Vegas, NV, USA) $3,410
170 Jason Howard Gutherie (Parrish, FL, USA) $3,410
171 Jonathon Little (Pensacola, FL, USA) $3,410
172 Stephen Grockett (Costa Mesa, CA, USA) $3,410
173 Chris Hammett (Westchester, NY, USA) $3,410
174 Alex Baladin (USA) $3,410
175 Alexander Porter (Tucson, AZ, USA) $3,410
176 Michael Davis (Norcross, GA, USA) $3,410
177 Ehren Ezzel (Austin, TX, USA) $3,410
178 Joseph Shukys (Las Vegas, NV, USA) $3,410
179 Joseph Cordi (Indian Wells, CA, USA) $3,410
180 Benedicto Cruz (Freemont, CA, USA) $3,410
181 Doug Gladstone (San Francisco, CA, USA) $3,410
182 Zui Groysman (Toronto, ON, Canada) $3,410
183 Pierre Bergeron AKA "Khaosman" (Brossard, QC, Canada) $3,410
184 Dawna Wilson (Teton Village, WY, USA) $3,410
185 Rob Goetschins (Westlake, CA, USA) $3,410
186 Michael Kennedy (Surprise, AZ, USA) $3,410
187 Noah Kelly (Eugene, OR, USA) $3,410
188 Jason Farkas (Oak Creek, WI, USA) $3,410
189 David Unketer (Arlington, TX, USA) $3,410
190 Todd Bourgacelt (Fairhaven, MA, USA) $3,410
191 Robert Tyburski (Henderson, NV, USA) $3,410
192 Russell Giorgianni (Las Vegas, NV, USA) $3,410
193 Mike Epstein AKA "Magic" (Las Vegas, NV, USA) $3,410
194 David Skinner (Las Vegas, NV, USA) $3,410
195 Evan Paushter (Fairfield, CT, USA) $3,410
196 Kenneth Meier (Pittsburgh, PA, USA) $3,410
197 Stephen Gin (ON, Canada) $3,410
198 Jethro Horowitz (Double Bay, South Wales, Australia) $3,410


Are any of these you? Maybe one of the unknown slots could be you.

[Jack Bando]

[ QUOTE ]
Escalate in the following order:

Tournament director
Rio top management
Nevada gaming commission
Police

[/ QUOTE ]

Maybe stick ESPN in there somewhere. If your story got out, it might be bad for business.

[Jman28]

[ QUOTE ]

Are any of these you? Maybe one of the unknown slots could be you.


[/ QUOTE ]

None of those are me. My name's Phil Galfond. How the hell do they have unknown slots?

[pineapple888]

[ QUOTE ]

If they gave out individual tickets to each of us, like 191, 190, 189, etc., then there's a guy in my spot. So maybe I need to find him?

[/ QUOTE ]

No way, dude. Nothing good and potentially something really really bad could happen if you go all 007 here.

Your job is to get your cash, period, and your official recognition as ITM at the WSOP if you can swing it. See my other post for my recommendations.

[Jack Bando]

[ QUOTE ]
[ QUOTE ]

Are any of these you? Maybe one of the unknown slots could be you.


[/ QUOTE ]

None of those are me. My name's Phil Galfond. How the hell do they have unknown slots?

[/ QUOTE ]

Don't know, that was PokerPages list. Cardplayers is just missing those slots. 156.157.159. Sorry I couldn't find your name there, good luck

[Jman28]

[ QUOTE ]
[ QUOTE ]

If they gave out individual tickets to each of us, like 191, 190, 189, etc., then there's a guy in my spot. So maybe I need to find him?

[/ QUOTE ]

No way, dude. Nothing good and potentially something really really bad could happen if you go all 007 here.

Your job is to get your cash, period, and your official recognition as ITM at the WSOP if you can swing it. See my other post for my recommendations.

[/ QUOTE ]

Oh don't worry. I wasn't gonna do anything crazy. I'm not very tough or ballsy.

I agree with your advice. Thanks man. I'm just really pissed off that I'm gonna have to go through all this crap to get my money. I'll prolly end up with like a $150/hr rate at trying to collect this money.

[curtains]

I'd find strassa and gazes and see if they will help you. I mean its really outrageous to not get paid!

[kumarshah]

Yeah, but as you said, its the word of a Casino vs yours.

Maybe the dealer remembers you cashed in.

[pineapple888]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]

If they gave out individual tickets to each of us, like 191, 190, 189, etc., then there's a guy in my spot. So maybe I need to find him?

[/ QUOTE ]

No way, dude. Nothing good and potentially something really really bad could happen if you go all 007 here.

Your job is to get your cash, period, and your official recognition as ITM at the WSOP if you can swing it. See my other post for my recommendations.

[/ QUOTE ]

Oh don't worry. I wasn't gonna do anything crazy. I'm not very tough or ballsy.

I agree with your advice. Thanks man. I'm just really pissed off that I'm gonna have to go through all this crap to get my money. I'll prolly end up with like a $150/hr rate at trying to collect this money.

[/ QUOTE ]

I'd be pissed also. But you really shouldn't have to spend that much time. Explain your situation ONCE to the TD, and give him a description of what happened in writing so you have a paper trail and to save time for further escalations (a slightly-cleaned up version of your post above should be fine). Explain that you will escalate to top Rio management if you don't have your cash, and recognition of your official placement, in two days. Repeat at each level. If they ask you to jump through a bunch of hoops tell them to shove it and escalate instantly. My two cents, anyway. Hope it works.

[johnnybeef]

Security cameras is your answer. Keep bitching until you get someone high enough to authorize it.

[Vuron00]

[ QUOTE ]
Security cameras is your answer. Keep bitching until you get someone high enough to authorize it.

[/ QUOTE ]

The security cameras are your friend in this case. If you can't find someone to review the tapes, than the gaming commission will.

[Jman28]

[ QUOTE ]

I'd be pissed also. But you really shouldn't have to spend that much time. Explain your situation ONCE to the TD, and give him a description of what happened in writing so you have a paper trail and to save time for further escalations (a slightly-cleaned up version of your post above should be fine). Explain that you will escalate to top Rio management if you don't have your cash, and recognition of your official placement, in two days. Repeat at each level. If they ask you to jump through a bunch of hoops tell them to shove it and escalate instantly. My two cents, anyway. Hope it works.


[/ QUOTE ]

Thanks man.. Good stuff. So, do I just type up a letter, put it in an envelope and hand it to him? Send him an email?

[pineapple888]

[ QUOTE ]
[ QUOTE ]

I'd be pissed also. But you really shouldn't have to spend that much time. Explain your situation ONCE to the TD, and give him a description of what happened in writing so you have a paper trail and to save time for further escalations (a slightly-cleaned up version of your post above should be fine). Explain that you will escalate to top Rio management if you don't have your cash, and recognition of your official placement, in two days. Repeat at each level. If they ask you to jump through a bunch of hoops tell them to shove it and escalate instantly. My two cents, anyway. Hope it works.


[/ QUOTE ]

Thanks man.. Good stuff. So, do I just type up a letter, put it in an envelope and hand it to him? Send him an email?

[/ QUOTE ]

Well, I find an old-fashioned letter works best in these sort of circumstances, with your signature and all. One of the shipithollas must have a printer somewhere or I can hook you up if necessary.

[jgunnip]

[ QUOTE ]
Security cameras is your answer.

[/ QUOTE ]

so you can


[ QUOTE ]
Find the dealer of your table

[/ QUOTE ]

also like curtains said, see if you can locate/contact Gazes or Strassa. It doesn't really matter if you're losing out on 1K, 3K, or 100K, problems like these should not happen period. this really sucks, hopefully you can get the money.

[Vuron00]

[ QUOTE ]
[ QUOTE ]
Security cameras is your answer.

[/ QUOTE ]

so you can


[ QUOTE ]
Find the dealer of your table

[/ QUOTE ]

also like curtains said, see if you can locate/contact Gazes or Strassa. It doesn't really matter if you're losing out on 1K, 3K, or 100K, problems like these should not happen period. this really sucks, hopefully you can get the money.

[/ QUOTE ]

The cameras should be able to track more than the dealer. If they show an employee giving you your slip, than the case should be closed.

[MicroBob]

I wouldn't be sure that the cameras would be focused on his table to catch any of this.

They have 200 tables in there. Do they even have cameras in the big convention room?

Of course, find the dealer. Contact highest management that you need to.
Tell them this is ridiculous.

Find Strasser and Gazes and get them to help.

Maybe find the cardplayer guy who took down your name,

[tourney guy]

Bro - If you legitimately cashed, and did not get paid, you should contact gaming control IMMEDIATELY. Tapes are saved for 7 days, and if the Rio does not have the courtesy to review the tapes for you, you should have gaming do it for you.

Call them right now, if you want!

[uclabruinz]

This is nothing to mess around with. I would follow Pineapple's advice and give them one chance and track it in writing. If no resolution in 24 hours, immediately contact the gaming commission.

[Jman28]

[ QUOTE ]
Bro - If you legitimately cashed, and did not get paid, you should contact gaming control IMMEDIATELY. Tapes are saved for 7 days, and if the Rio does not have the courtesy to review the tapes for you, you should have gaming do it for you.

Call them right now, if you want!

[/ QUOTE ]

I don't think I've given the Rio a fair chance yet. I think I'll talk to a tourney director tommorrow before talking to the Gaming Commish.

Is this 7 day thing true? Anyone else know?

[MicroBob]

I don't know if the 7 day thing is true nor do I know whether they will have any tapes that help you or not.

But I don't understand this bit about not having given the Rio a fair chance yet.
Have they said some things that give you a reason to have any optimism in there?

If so, then continue to work with them.


But you can also mention (not in a threatening way) that you think it might be a good idea to bring Nevada gaming into this. (somebody can chime-in if they think that telling the Rio about bringing in gaming would be a bad idea)

[Jason Strasser (strassa2)]

I cant put a face on jman, but this story checks out, and I vaguely remember the bustout hand.

[vegasbob]

I can easily see how this could have happened. I finished 261st and I am down and finishing 191st. That line to get paid that night was totally wild and I was sort of at the tbeginning of the line.

Robert

[surfinillini]

[ QUOTE ]
[ QUOTE ]
Security cameras is your answer. Keep bitching until you get someone high enough to authorize it.

[/ QUOTE ]

The security cameras are your friend in this case. If you can't find someone to review the tapes, than the gaming commission will.

[/ QUOTE ]

demand they check the tapes, if they refuse inform them you will submit a complaint to the NVG and also call local and national newspapers/poker articles to express your situation...

the pen is much mightier than the sword in this situation

good luck

-surf

[Imrahil]

I'd probably just try a stop and go.

[heater]

[ QUOTE ]
[ QUOTE ]
Bro - If you legitimately cashed, and did not get paid, you should contact gaming control IMMEDIATELY. Tapes are saved for 7 days, and if the Rio does not have the courtesy to review the tapes for you, you should have gaming do it for you.

Call them right now, if you want!

[/ QUOTE ]

I don't think I've given the Rio a fair chance yet.

[/ QUOTE ]

You've given them more than a fair chance. This should have been taken care of when you first brought it to their attention. You are really going to need to stay on top of them to get anything done here. They are uber-busy right now and I imagine that anytime you aren't standing directly in front of them asking for answers, your problem is getting put on the back burner.

[suzzer99]

[ QUOTE ]
I cant put a face on jman, but this story checks out, and I vaguely remember the bustout hand.

[/ QUOTE ]

Well if that doesnt convince them to release funds immediately...

[Admo]

[ QUOTE ]
I'm pointed in the direction of a massive line.

I start waiting, when the tourney director comes out and tells us to come back tomorrow if we want, since the line's gonna be a couple hours. I leave.

[/ QUOTE ]

Phil,

For what it's worth, I was standing in the cash line at the same time and remember a not-so-tall guy in a brown hat when the CardPlayer guy came around to take down all our names.

I was the guy who complained (twice!) to the staff and TDs that they we should be able to fill out paperwork later if it was going to take more than an hour to process a cash. It was already 1am-ish, and Event 3 was starting at noon the next day. They finally relented and let us go.

The cash-out system is horrible... it was supposed to be a simple swipe of your TotalRewards card and a couple signatures. They said the card swipe & software system had troubles...but they're working on it. Instead, it's hand filling out ALL your info (twice!) while six cashiers sharing one copy of the payout schedule fumble around and figure out what to pay you.

[tourney guy]

Is it really taking over an hour to pay winners?????

[jgunnip]

[ QUOTE ]
Is it really taking over an hour to pay winners?????

[/ QUOTE ]

no, this is just a big joke

[pineapple888]

[ QUOTE ]
[ QUOTE ]
Bro - If you legitimately cashed, and did not get paid, you should contact gaming control IMMEDIATELY. Tapes are saved for 7 days, and if the Rio does not have the courtesy to review the tapes for you, you should have gaming do it for you.

Call them right now, if you want!

[/ QUOTE ]

I don't think I've given the Rio a fair chance yet. I think I'll talk to a tourney director tommorrow before talking to the Gaming Commish.

Is this 7 day thing true? Anyone else know?

[/ QUOTE ]

I don't know but it sounds plausible and Tuesday is a national holiday (July 4). I can't remember if you were from Canada, is why I mention it, plus pro poker players tend to forget that sort of thing anyway /images/graemlins/grin.gif

I'd get right on this on Monday and demand in person and in writing that the Rio keep the tapes past any deadline unless they want to face criminal fraud charges and civil litigation (which you won't do, of course, but they don't know that).

[ShadowBJ21]

Yes, 7 days for the tapes is true.
Some hold them longer but that's the time they are required to hold them.

Shadow

[TruePoker CEO]

Good advice. The chances are very good that there would have been a Gaming Control board person onsite. They are there to handle player disputes, it is part of their job.

Whatever complaints one may have about the Nevada gaming industry, and there really are not too many, enforcement is taken seriously.

One thing has always been clear to me, the Gaming Control Board dos repesent the industry's collective interest in seeing that wagers/prizes are promptly paid. It is the State's policy to uphold the integrity of the largest industry in the State, not altruism.

[surfinillini]

update Jman?

[Wubbie075]

[ QUOTE ]
the tourney director comes out and tells us to come back tomorrow

I come back 2 days later

[/ QUOTE ]

While I agree it suks and u should get your money why did you wait 2 days when they said to come back the next day?

[Jman28]

[ QUOTE ]
update Jman?

[/ QUOTE ]

Umm. I woke up.

[Jman28]

[ QUOTE ]
[ QUOTE ]
the tourney director comes out and tells us to come back tomorrow

I come back 2 days later

[/ QUOTE ]

While I agree it suks and u should get your money why did you wait 2 days when they said to come back the next day?

[/ QUOTE ]

I played a tourney the next day. I showed up 5 hands in, and sat down right away. When I busted, I just was kinda mad at myself for a bad play and left without thinking about the cash.

[Jman28]

[ QUOTE ]
[ QUOTE ]
update Jman?

[/ QUOTE ]

Umm. I woke up.

[/ QUOTE ]

I just called and got on the phone with the Diane that I was supposed to find there a few days ago. She told me that she would look into it now, and gave me her number to call back in 45 minutes.

[MicroBob]

Oh good. They agreed to actually look into it for you.


If she doesn't tell you within the next hour or two that you are DEFINITELY getting paid and can come down and pick up the money right-away then I think it's time to make some calls to higher management and/or Nev Gaming Commission.


If you feel like they aren't taking your situation seriously or are just kind of stalling then you need to take action quickly.

That means that NOW is the time for them to act and they get no further chances to pay you the money that they obviously owe you.


Also - contact VegasBob who did not finish 191st but was listed as having finished there.


The delays in cash-outs and disagoranization already sound REALLY bad without even factoring in the knowledge that they actually skipped somebody.


What an embarassment. Do these guys know what the hell they're doing at all?

[AlwaysAir]

harsh... any news on what happened?

.aa

[Jman28]

[ QUOTE ]

Oh good. They agreed to actually look into it for you.


If she doesn't tell you within the next hour or two that you are DEFINITELY getting paid and can come down and pick up the money right-away then I think it's time to make some calls to higher management and/or Nev Gaming Commission.


If you feel like they aren't taking your situation seriously or are just kind of stalling then you need to take action quickly.


[/ QUOTE ]

Yeah. She called back and asked a few more questions. She then said she had to find a tourney director and call back in 45 minutes. So I played some Mario Tennis and waited.

Then she called back and asked some more questions. She told me that the guy she had to talk to was not in until tomorrow, and that she would call me then.

I asked her if I could have the email address of whomever I needed to tell to save the tapes, so that I could have a record of asking for them, and then I could call the Gaming commish to look into it.

She sounded really worried and started to try to calm me down, assuring me that they have all of the documentation needed. She was talking really fast. She said to give her 15 minutes. She called back in 15 minutes and said my money was ready for me.

I guess you were right. I'm too passive sometimes.

Diane, who I think was actually named Diana, was friendly and helpful, besides the fact that she wanted to take her time with everything. Micheal was not either of those things.

I'm not sure who's fault the mix up was, and I don't know all of the things that have to go on behind the scenes. I'm sure it's hectic there, but it's not like they didn't know it would be. I guess things like this will happen from time to time, but I still think it's a bit unacceptable.

Thanks for the help, guys.

[ilya]

Glad to hear you got your cash.

[adanthar]

You know, between this and the cashbox thing...yeah, I don't know WTF is going on but people need to get fired at some point.

Glad you got your cash man.

[pineapple888]

Sweet!!!

2+2 helps out a fellow bro again!

But do you actually have the cash in hand???

[Jman28]

[ QUOTE ]
Sweet!!!

2+2 helps out a fellow bro again!

But do you actually have the cash in hand???

[/ QUOTE ]

No. I need to go there and get it. I'm pretty confident that it's there. I definitely scared her with the Gaming Comm threat.

[pineapple888]

[ QUOTE ]
[ QUOTE ]
Sweet!!!

2+2 helps out a fellow bro again!

But do you actually have the cash in hand???

[/ QUOTE ]

No. I need to go there and get it. I'm pretty confident that it's there. I definitely scared her with the Gaming Comm threat.

[/ QUOTE ]

Go now, dude, and hope she's still there. Otherwise this may not be over yet.

[Ungoliant]

[ QUOTE ]
[ QUOTE ]
Sweet!!!

2+2 helps out a fellow bro again!

But do you actually have the cash in hand???

[/ QUOTE ]

No. I need to go there and get it. I'm pretty confident that it's there. I definitely scared her with the Gaming Comm threat.

[/ QUOTE ]

...and with that, Jman was never seen or heard from again.

[Zinzan]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Sweet!!!

2+2 helps out a fellow bro again!

But do you actually have the cash in hand???

[/ QUOTE ]

No. I need to go there and get it. I'm pretty confident that it's there. I definitely scared her with the Gaming Comm threat.

[/ QUOTE ]

...and with that, Jman was never seen or heard from again.

[/ QUOTE ]

Who?

-Z

[rothko]

[ QUOTE ]
[ QUOTE ]
Sweet!!!

2+2 helps out a fellow bro again!

But do you actually have the cash in hand???

[/ QUOTE ]

No. I need to go there and get it. I'm pretty confident that it's there. I definitely scared her with the Gaming Comm threat.

[/ QUOTE ]

mario tennis is sweet, but if you just pause it you can continue your game when you get back from procuring your cash and hitting the noodle bar.

way to muscle her with the threat! nh.

[cha59]

[ QUOTE ]

Yeah. She called back and asked a few more questions. She then said she had to find a tourney director and call back in 45 minutes. So I played some Mario Tennis and waited.

Then she called back and asked some more questions. She told me that the guy she had to talk to was not in until tomorrow, and that she would call me then.

I asked her if I could have the email address of whomever I needed to tell to save the tapes, so that I could have a record of asking for them, and then I could call the Gaming commish to look into it.

She sounded really worried and started to try to calm me down, assuring me that they have all of the documentation needed. She was talking really fast. She said to give her 15 minutes. She called back in 15 minutes and said my money was ready for me.............

[/ QUOTE ]

This is great! /images/graemlins/laugh.gif

Glad this worked out for you. Its too bad you had to deal with it in the first place.

[MicroBob]

I agree with go get it now.

they have zero clue what's going on it seems.

The whole bit where YET AGAIN it was some guy who wasn't in but they would talk to him tomorrow is COMPLETELY UNACCEPTABLE.
They owe you $3k+ and they keep telling you, "sorry, we need someone else here. Wait another day....and then another day after that. etc etc."

They should be doing back-flips for you to get this straightened out as soon as possible.

Glad that the Nev Gaming Commission idea actually got them in action.


What Q's did they ask for them to verify that you were telling the truth?

Also, the other guy who you felt didn't take you situation seriously or didn't show you the correct amount of professionalism should be reported to higher management.


When some guy who cashes in the tournament does NOT get paid they should be extremely concerned about it and should show you a proper amount of courtesy.

I also think upper-management there needs to be aware that you had to really jump through hoops just to get paid AND that you were caused a significant amount of stress just on the idea that they wouldn't believe you.

If anything, you might be able to score a suite-comp out of it or something.
But, more importantly, Harrah's needs to know that they are REALLY not getting this stuff done properly.


Anyway, enough venting.
I'm really glad they finally got this done and you got paid.

congrats on cashing and on successfully convincing the Rio that you really did cash.

[bwana devil]

[ QUOTE ]
You know, between this and the cashbox thing...yeah, I don't know WTF is going on but people need to get fired at some point.


[/ QUOTE ]

if they fire the people who screw up each time, the rio will in turn have to hire less qualified people to replace the people who are fired. sounds like a major training issue theyre not handling very well.

[MicroBob]

People who aren't treating their customers professionally or handling their money properly should be kept on because they can't find anybody less incompetent anyway?

[Prodigy54321]

congrats jman

assuming everything goes well /images/graemlins/tongue.gif

[Jman28]

[ QUOTE ]

What Q's did they ask for them to verify that you were telling the truth?

[/ QUOTE ]

She mostly kept repeating questions. "What place did you get?" "Are you sure it was 191st?" "And you talked to Micheal? The tall man with grey hair?" "How do you spell your name?" "The 2nd event? Am I looking at the right one?" etc.


I understand why your as upset about it as you are. I was/am really pissed. I think the reason I don't wanna take much further action is the same reason was so mad: I just don't wanna have to deal with this. I came to play poker and have a good time.

So, I'm not totally sure I'll let it go, but I probably will. I'm definitely one to hold a grudge and to do things out of spite (I would rather Micheal be fired than get my $3k) but I just don't feel like going through the hassle of reporting everyone to everyone else.

[sirpupnyc]

I understand not wanting to deal with it, and since you have your immediate resolution there's probably no need to pursue it further now.

But everyone who's playing at the Rio during the WSOP should be encouraged to take notes on any problems they personally have and send a detailed letter to Harrah's (perhaps with a cc to the gaming commission) after it's over. Not "I read on the internet that these bad things happened to other people" but "these are the specific bad things that happened to me and the hassles of getting them resolved."

They can ignore internet chat boards. If everyone sends a letter about their own experience it's harder for them to ignore and gives them specifics to go on as they try to improve for next year. Maybe expecting Harrah's to try to improve is like expecting thinking players at online small-stakes, but if they don't get lots of letters about everything they did wrong, they can roll around in their piles of cash thinking about what a great job they did.

And congrats on the cash and managing to get it. /images/graemlins/smile.gif

[CanIPlayII]

Harrah's is not totally to blame here. Jman did not want to stand in the 1 hour long line. Yes that is a too long line but they do have a 2000 person tournament and another one finishing. He left without the proper signature. For 3.4K I would make sure that I had the proper documentation not just a yellow card and yes even if one person tells you it is OK, double check. Then waiting two days, he is probably the only one to do that.

[bav]

[ QUOTE ]
Harrah's is not totally to blame here. Jman did not want to stand in the 1 hour long line. Yes that is a too long line but they do have a 2000 person tournament and another one finishing. He left without the proper signature. For 3.4K I would make sure that I had the proper documentation not just a yellow card and yes even if one person tells you it is OK, double check. Then waiting two days, he is probably the only one to do that.

[/ QUOTE ]

No. Nono. You are OH so very very wrong.

Harrah's is 100% to blame. Jman did nothing that Harrah's didn't say to do. He followed their procedure as they explained it. There is *NO* blame whatsoever that falls back on him. Zero. If a Harrah's floorman tells me "do XYZ and you'll get paid", by golly they better abide by it. Someone failing to sign a yellow card is *NOT* jman's problem. Harrah's somehow failing to record him placing is *NOT* jman's problem. How anyone could come to the conclusion that jman shares in any blame here is beyond me.

[dlk9s]

[ QUOTE ]


No. Nono. You are OH so very very wrong.

Harrah's is 100% to blame. Jman did nothing that Harrah's didn't say to do. He followed their procedure as they explained it. There is *NO* blame whatsoever that falls back on him. Zero. If a Harrah's floorman tells me "do XYZ and you'll get paid", by golly they better abide by it. Someone failing to sign a yellow card is *NOT* jman's problem. Harrah's somehow failing to record him placing is *NOT* jman's problem. How anyone could come to the conclusion that jman shares in any blame here is beyond me.

[/ QUOTE ]

Just to be a nit, those screw-ups WERE jman's problem, as was evidenced by this thread.

They weren't his FAULT, but they quickly became his PROBLEM.

[JCool]

So, did you get your cash in hand yet????

[Vuron00]

Hope you got your cash. I know crap like this is a pain to deal with, but you can't just let people get away with everything.

Now, go win something.

[Jman28]

Cash in hand now.

[MicroBob]

This is really ridiculous.

Is he supposed to run-around getting 2nd opinions on everything.

Harrah's is incapable of paying people out in a timely manner.
A Harah's rep tells everybody with the cards that they can come back tomorrow.
Jman is one who is specifically told that all he has to do is come back tomorrow to get paid.


How the hell is he supposed to know that he has to get a signature if they give him the yellow-thingee and say, "This is all you need."??


Regardless of 2k people being there or not....they EXPECTED 2k people to be there.
They knew this stuff ahead of time.


The fees that they are charging for these tournaments are outrageous.
If they don't have enough people to handle it then hire more. The players are PAYING Harrah's plenty-enough to run the tournament and pay their customers correctly and quickly.


It is Harrah's own fault that they aren't taking the MILLIONS OF DOLLARS that they pull in from these tournaments to give the players the professionalism and convenience they deserve.

[texman]

unbelievable - i played in the pot limit #3 and the dealer/floorman made a major screw up too; i had never played in the wsop but i thought they were sloppy - my story should be in a separate post; good luck
did pokerpages list your name???

[runner4life7]

glad this worked out, reason #34 why I should have come to vegas, i could have harassed people all day representing you while you play and tell them your time is too valuable for you to make the appearance yourself. Good luck and I'm still waiting on the final table.

[jgunnip]

[ QUOTE ]
glad this worked out, reason #34 why I should have come to vegas, i could have harassed people all day representing you while you play and tell them your time is too valuable for you to make the appearance yourself. Good luck and I'm still waiting on the final table.

[/ QUOTE ]

LOL, NH...next year!

[MicroBob]

[ QUOTE ]
glad this worked out, reason #34 why I should have come to vegas, i could have harassed people all day representing you while you play and tell them your time is too valuable for you to make the appearance yourself. Good luck and I'm still waiting on the final table.

[/ QUOTE ]



screw that idea.
I'm just going to show up at the Rio and claim that I finished ITM.

Show me my cash dammit!!!!


In other semi-similar news: On the 2005 PPM I placed 177th and the top 180 were ITM.

So a couple days later I do as instructed and go to the library on the cruise ship to claim my $5200.
They were trying to save cash though I guess so I gave them permission to transfer $2200 of it to my account and give me the other $3k.

He never asked for my ID.
At all!!

I was really surprised as they certainly had no idea who I was.

The only possibile excuse I can think of is that Mike O'Malley had an awesome memory.
He was taking the names of those who busted out when it happened...and was also the guy paying out the cash a couple days later.

Since I was one of the very first to have to go up to him and give him my name (because I was only the 4th person INTO the money) then perhaps he recognized me.

I still would have thought that ID would be required for a pay-out though. It just seemed weird. And it almost was enough to tempt one to go to the sheet, find a random-name who had cashed, and then go back to the library to try to claim their share too.


Would have made the $400 cabin-downgrade fiasco look like NOTHING!!

However, name selection is critical.
I think that going up and saying, "Ummmm, yeah. My name is Mike Schneider and I'm here for my million dollars" might not have worked so hot.

[okterrific]

[ QUOTE ]
[ QUOTE ]

However, name selection is critical.
I think that going up and saying, "Ummmm, yeah. My name is Mike Schneider and I'm here for my million dollars" might not have worked so hot.

[/ QUOTE ]


might be worth a try.

[Rzitup]

[ QUOTE ]
The only possibile excuse I can think of is that Mike O'Malley had an awesome memory.

[/ QUOTE ]

It's not awesome, but it is photogenic.

[aujoz]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]

However, name selection is critical.
I think that going up and saying, "Ummmm, yeah. My name is Mike Schneider and I'm here for my million dollars" might not have worked so hot.

[/ QUOTE ]


might be worth a try.

[/ QUOTE ]

No, it's actually not.

Mike Schneider might notice that he's missing $1million. Running away from him on a cruise ship might also be a little tough.

[MicroBob]

Really Mike?

The reason I wasn't ID'ed was because you recognized me from 2 days earlier?

Obviously I just thought it was really weird that I wasn't ID'ed for $5k.


Also - Glad to see you are assisting the other poster with his 2 WSOP ME seats situation.

[okterrific]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]

However, name selection is critical.
I think that going up and saying, "Ummmm, yeah. My name is Mike Schneider and I'm here for my million dollars" might not have worked so hot.

[/ QUOTE ]


might be worth a try.

[/ QUOTE ]

No, it's actually not.

Mike Schneider might notice that he's missing $1million. Running away from him on a cruise ship might also be a little tough.

[/ QUOTE ]

Wow thanks for the info man. I was going to try this next year but not now. Thanks buddy. /images/graemlins/confused.gif

[NOSUP4U]

Sounds like this is old news, but just in case: I also cashed in this tournament and remember the chaos very well. At one point the floorman was telling people to come back later, and then 20 mins later I hear another guy saying: "If anyone doesn't wait in that line and just leaves, they aren't getting paid" in a pissed off voice. Also, I played at Bill Gazes table for much of the night so I might have been there when you went out. I was a blonde 30ish guy with a grey long sleeved shirt and red backpack. If you remember me, and need anything let me know. (but it sounds like they gave you your money so good)

Mark