Post deleted by Mat Sklansky

[Vuron00]

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Obviously I'd decided after all of this that I'd deal w/ storing it elsewhere, and I asked for my $25 fee back. Sorry, we can't help you with that, you paid the fee.


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Let me speak to your Manager.

Seriously.. that really sucks.. I thought the RIO was run better than that. I guess they're just getting crushed by poker players.

[mlagoo]

Wow. What a ridiculous story. I'm glad you finally got your money back.

You should x-post this in B&M.

[GoblinMason (Craig)]

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Wow. What a ridiculous story. I'm glad you finally got your money back.

You should x-post this in B&M.

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[surfinillini]

wow...

rio sucks balls

[Art Vandelay]

That's highly disturbing.

I will also vouch for the floorpeople. My experience with them from Event #2 gave me a very good impression. My dealers were all good as well but I could see how with as many as they need there will be some bad one.

[benfranklin]

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Let me speak to your Manager.

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She was the manager. She said they wouldn't refund it. That was really just like insult to injury.




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Did you get her name? Someone higher up needs to know about both the error and her refusal to deal with it.

[citanul]

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Let me speak to your Manager.

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She was the manager. She said they wouldn't refund it. That was really just like insult to injury.


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Degen,

I'm assuming she's the manager of like, the boxes, or something like that? Ask to talk to whomever is running the entire place at that moment. It's $25, it's a waste of that person's time, but 1) they will come and talk to you most likely because it is a "customer service industry" and 2) the manager of the boxes and whatnot will do almost anything not to have that happen.

citanul

[Wetdog]

http://wpcarey.asu.edu/community/images/loveman_harrahs.jpg

[adanthar]

If that had happened at a real bank, the person in charge would have been instafired. Wow.

[N 82 50 24]

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If that had happened at a real bank, the person in charge would have been instafired. Wow.

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The same should happen here, that's a ridiculous story. Their one job is to protect your $ and keep it organized, I can only imagine how this would have turned out if the other person had access to the box.

[NapHead]

Tell them to charge the $25 to the person who had access to the box. /images/graemlins/grin.gif

[pineapple888]

The most insanely retarded part of all this is that they gave you access to a box for which you did not have the key.

WTF?!?!?!?!?!?!?!?!?

[robracing]

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Let me speak to your Manager.

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She was the manager. She said they wouldn't refund it. That was really just like insult to injury.


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Degen,

I'm assuming she's the manager of like, the boxes, or something like that? Ask to talk to whomever is running the entire place at that moment. It's $25, it's a waste of that person's time, but 1) they will come and talk to you most likely because it is a "customer service industry" and 2) the manager of the boxes and whatnot will do almost anything not to have that happen.

citanul

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What he said.

Escalate, Escalate, Escalate.

Don't rest until you have the $25 refunded, and you have been showered with comps as recompense for the stress that you have been subjected to.

[benfranklin]

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recompense for the stress that you have been subjected to.

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Honest to god, this could scar you for life, adversely affecting your ability to earn a living. I would consult with a doctor and an attorney. But not in that order.

[burningyen]

My blood started boiling just reading about this. Incredible.

[PokerGenius]

the manager is just protecting her ass, she knows if an upper manager finds out, her ass is fired. Make sure to find out who the upper manager is

[Art Vandelay]

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recompense for the stress that you have been subjected to.

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Honest to god, this could scar you for life, adversely affecting your ability to earn a living. I would consult with a doctor and an attorney. But not in that order.

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I'd go see this guy.

http://www.movieprop.com/tvandmovie/Seinfeld/jackie.jpg

Outrageous, scandalous, preposterous.

[RealMcCoy]

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cit,
i didn't think about asking for the person who was in charge of it all. i asked for her supervisor and she said she was it. they had brought her over in the confusion. it was only $25 after all. maybe i'll stop by today and talk to the head cage person, i would hope that incident was at least important enough to them to be brought to the boss's attention.

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If the facts are as clear as you indicate then this is not an issue that you should let drop. It obviously has ZERO to do with a paltry (but irksome) $25 fee.

Mistakes happen- and while we all make them - what occurs if they had not been able to backtrack and determine which box was rightfully yours? Part of the employees job when dealing with Funds is to be very careful with the details and DO IT RIGHT. Even understanding that errors occur the
Supervisor is soooooooooooo out of line with her attitude and approach that as another poster stated it smells of her trying to do a CYA move.

For the next person's sake press this issue with the CAGE Manager or Highest level finance person you can contact.

If you need some help getting the right name email me and I will see if I can access the proper contact - NO promise that I can do so for sure---- but I do have a possibilty of finding the right person to take this grievance to at the Rio.

Honestly they should be bending over and KYA for being so calm about it.

Good Luck
Real McCoy

[MicroBob]

Completely agree.

this really should be taken to as high an authority as you need to.

The whole 'hushed-tone' speaking and never answering your Q's just sounds like a major-league blow-off to me.

If you had enough to warrant getting a box there then one assumes it is not an insignificant amount of money.
If you are storing a non-insignificant amount of money there then they owe you a little professional courtesy, some super-duper apologies for this fiasco and the fear they instilled in you that your money had vanished, and certainly owe you a $25 refund.

they would also owe you all this even if you had a mostly insignificant amount of money in there too...but they owe it to you even more since it's not-insignificant.


I agree that it's not really just the mistake that was made that is upsetting (although that's a good start).
But the treatment and attitude, and the refusal to give back your measly $25 for failing to care for your money as they should have leads me to believe that somebody deserves to get severly reprimanded or fired over something like this.


They are losing your freaking money?
Wow. That's just super-ridiculous-scary.

[ShadowBJ21]

If I get this kind of a box in a bank I put my money into the box (which I know is mine) and close it with a key that I know is working for this box.

Obviously the procedure seems to be different in a casino. So how does it work at the Rio (or any other Casino)?

Thanks
Shadow

[ShadowBJ21]

Thanks ... but still unbelievable that this kind of mistake can happen at all. Scary!

[Exitonly]

holy [censored]. i would definitely go back, though now it's probably too late, and get some heads to roll, thats so completely unacceptable. just wow.

[psyduck]

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My blood started boiling just reading about this. Incredible.

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This is exactly what I wanted to type. I'm a relatively obliging person, but I would have started up a storm demanding to talk to the highest level person possible. This is [censored] ludicrous, you should get the $25 + $10,000 worth of appeasement comps.

[scottc25]

Any other suggestions out there on where else I should keep my money? I am stayin at a hotel without a safe but they do have boxes behind the front desk. I really wanted to keep it at the Rio though so I dont have to take a 1/2 hour to go back, get money, and drive back again.

Help!!!!

[TravestyFund]

unreal /images/graemlins/mad.gif

[MrDannimal]

Why do you have a picture of Lickytongue when you go by psyduck?

[Dids]

Degen,

You might as well post that here, given that your blog has banner adds, that link will be nuked once a mod for this forum sees it.

[scottc25]

Makes me feel a little better. Maybe I will get a box when I get out there after all.

[MicroBob]

Thanks for the update Degen.

Glad that one guy was able to help you out.
Odd that he was so opposite the hard-line stance of the other idiot.


I'll let the other mods determine what they want to do about your link. but generally I think that such stuff isn't supposed to be allowed.

[AlcateL]

I'm really shocked that happened.
Yet you got some free [censored] I guess =/

[MicroBob]

The more I think about it:

After that old guy did the right thing and gave Degen some compensation in efforts to keep his business I think that other wench should be fired.

Not showing any sympathy for putting a guy through the stress of temporarily losing all the money he deposited is just pathetic.

She should not be dealing with customers if she's going to treat them like that and not own up to their own incompetence and irresponsibility.


The old guy apologizing on behalf of her and making it up to Degen is one thing.
But it seems he kind of did this behind her back.


If I were Harrah's/Rio (Gary Loveman or whoever) I would want to know that somebody working for me was messing up my customers' money and then practically not caring if they lost their business (and that of their friends).


Somebody else pointed out in this or another thread that there aren't enough competent people around to replace the idiots with.
But I don't think that's a valid excuse.

I wouldn't want this person to represent my company and would appreciate knowing how badly they treat their customers.