Fulltilt froze my account with 47 grand in it

[sillysal]

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The letter they sent me did not say they gathered information after watching my play for 96 hours.

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I received a letter stating that my account was suspended following a 96 hour investigation of my “table play”.

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We have temporarily suspended your Full Tilt Poker account pending a
review of your table play. This review should be completed within 96
hours.

Because the review is in progress, we will be unable to provide specific
information. An investigator may contact you during the course of this
review for additional information.

We appreciate your patience and will contact you with further details
when our review is complete.

Thank you for your cooperation.

Regards,

Jeremy E
Security and Fraud
Full Tilt Poker


Here's the original letter.

[MicroBob]

okay.
Yeah, the way you wrote that in the original sentence makes it kind of easy to misinterpret.

[whangarei]

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I rebuffed his romantic advaces and this turned the poor liitle boy into the raving lunatic he is today.

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Awesome [img]/images/graemlins/laugh.gif[/img] The truth comes out, Gatorade.

[Josem]

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Josem, you're wrong.

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No, I'm not actually.

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Banks freeze money on court order all the time where fraud is alleged.

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AND THEY DO SO WHILE COMMUNICATING WITH THE ALLEGED FRAUDSTER!

As I've said a number of times in this thread (and elsewhere) there is nothing inherently wrong with locking an account while it is investigated.

There is, however, something wrong with locking the account and not communicating with the person who has had their account locked.

We extend this courtesy to rapists and murderers. Why are poker players less deserving than rapists and murderers?

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They can be committing an offence if they even discuss details of a freezing order with the customer.

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I don't believe your claim. Here's a local example where the investigators even put out a press release detailing the alleged crimes! This was just the first result on Google.

That's a far cry from FTP where they don't even tell the poor bloke who's had tens of thousands of dollars locked up what he's under suspicion of.

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And lol at getting any information out of Customs if they decide to stop you and inspect your body cavities.

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From http://www.aph.gov.au/library/pubs/b.../2000bd114.htm

"The Customs Act also stipulates when personal searches can be carried out. The stringency of the statutory regime varies according to the intrusiveness of the search. The requirements for carrying out an external search are briefly described later in this Digest. If a detainee does not consent to an internal search, an application for an order must be made to a judge. The judge must not make the order unless satisfied that there are reasonable grounds for suspecting that the detainee is internally concealing a suspicious substance...(15)"

[Hopey]

The fact that FTP stated that they'd only need 96 hours to complete the investigation -- and that the investigation has now gone over two weeks, makes FTP look even more pathetic and incompetent.

But the OP shouldn't dare question how long the investigation has gone -- if she does, they've warned her that they'll "punish" her by dragging it out even longer.

[Synergistic Explosions]

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The fact that FTP stated that they'd only need 96 hours to complete the investigation -- and that the investigation has now gone over two weeks, makes FTP look even more pathetic and incompetent.

But the OP shouldn't dare question how long the investigation has gone -- if she does, they've warned her that they'll "punish" her by dragging it out even longer.

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I don't see how asking for answers in an email delays the process much more than a minute or two. I'm sure the CS just writes a memo to investigations and asks if so and so's investigation has any new info to be conveyed to the accused. They would simply answer yes or no. It can't possibly delay them in any meaningful way.

Odds are these investigations mostly just sit idle while time passes on for various reasons. Threes no way theres people working on them for hours each day trying to clear them up.

[MicroBob]

"OMGZZZ!!!! Reading yet another e-mail from this customer asking yet again why we're not responding to her has put me on such tilt. How come she keeps bugging me? This is interrupting my flow. Every time she writes I have to take a 5 hour break to recover from the stress and after that I can't remember where the hell I was on these hand-histories so I have to start over."

[Hopey]

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[ QUOTE ]
The fact that FTP stated that they'd only need 96 hours to complete the investigation -- and that the investigation has now gone over two weeks, makes FTP look even more pathetic and incompetent.

But the OP shouldn't dare question how long the investigation has gone -- if she does, they've warned her that they'll "punish" her by dragging it out even longer.

[/ QUOTE ]

I don't see how asking for answers in an email delays the process much more than a minute or two. I'm sure the CS just writes a memo to investigations and asks if so and so's investigation has any new info to be conveyed to the accused. They would simply answer yes or no. It can't possibly delay them in any meaningful way.

Odds are these investigations mostly just sit idle while time passes on for various reasons. Threes no way theres people working on them for hours each day trying to clear them up.

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Yeah, exactly. It just goes to show you the kind of company you're dealing with when you get a response like the one that FTP sent the OP.

[Josem]

"Running this online poker company would be so much easier without customers"

I think there's a Yes Minister episode in this stuff.

[R*R]

This still isn't resolved? Wtf I read your first post and was astounded by the delay. 47,000 grand sitting there and they just let you flounder. What a [censored] up industry at times.

Lucky my stakes don't require me to leave more than $5,000 onsite. These investigations should not take this long or do we assume that the workload is just too heavy. Hey FT you want to freeze 47,000 then you should hire the friggin staff to investigate it quickly! When they unfreeze your account tell them to pay you interest cause that's what they are earning with your money right now.