stars support

[Schneids]

For the first time ever, I am disappointed in Stars support.

Last night I transferred $10,000 to another Stars player. For the unaware, if you've made large transfers with a player before, they are usually quick about doing it and do not require verification. If you haven't, it usually results in them calling (and/or emailing) you to verify the transfer.

This was the first time transferring to this particular player, so, they made their standard call.

Their "security questions" to me:

1. What's the stars name of the player you just transferred to?

2. You recently transferred $12,800 to another player, what's their Stars name?

3. What is the last deposit method you have used on this site?

If these questions are being asked to verify it is in fact me they're talking with on the phone, wouldn't it make sense to ask me Q's that aren't answerable within the Stars client? What's the point of even trying to verify they're talking with me and not someone pretending to be me. If they're going to ask me THESE questions for verification, I wish they'd simply make the phone call be: "Hi is this Mike, did you just transfer $10,000 to someone." "Yes, and yes." "Kbye." BTW, I didn't even really know the answer to their third question, my response was something like "I honestly can't tell you for sure, it's been a long time since I've made a deposit, but anyway if you really need an answer, I'm guessing it was with neteller."

Their support finally = disappointing.