I'm a SN noob - how to claim 200k milestone bonus?

[efficacy]

Just pasted 200k VPP for the year. I can't see where to buy the milestone bonus.

[chezlaw]

[ QUOTE ]
Just pasted 200k VPP for the year. I can't see where to buy the milestone bonus.

[/ QUOTE ]
email vipclub@pokerstars.com

[Cry Me A River]

It should have shown up automatically.

Did you have enough fpp to "pay" for it? If so, it's deducted automatically and shows up in your bonuses.

If you didn't have 50K fpp then I don't know what happens. I guess it's put off until you do...

[efficacy]

[ QUOTE ]
It should have shown up automatically.

Did you have enough fpp to "pay" for it? If so, it's deducted automatically and shows up in your bonuses.

If you didn't have 50K fpp then I don't know what happens. I guess it's put off until you do...

[/ QUOTE ]

I do have the 50k FPPs already. It is not showing up anywhere. I emailed the address that Chezlaw supplied. No response yet.

[chezlaw]

[ QUOTE ]
[ QUOTE ]
It should have shown up automatically.

Did you have enough fpp to "pay" for it? If so, it's deducted automatically and shows up in your bonuses.

If you didn't have 50K fpp then I don't know what happens. I guess it's put off until you do...

[/ QUOTE ]

I do have the 50k FPPs already. It is not showing up anywhere. I emailed the address that Chezlaw supplied. No response yet.

[/ QUOTE ]
Don't panic, sometimes they do it automatically, occasionally it takes a few hours but they'll take into account any points you've accumulated during the delay.

[Sciolist]

This isn't my department, but I am under the impression that it's done manually and that only one or two people do it. Therefore it'll often take a day or so to be credited.