Pokerstars support response time/transfer issue

[davebreal]

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How long does it take them to respond usually? I've emailed them twice (support@ and cashier@) since last night and still haven't gotten a reply or tracking number. Is this normal? I thought they were supposed to have really good customer service.

Also, here's my problem, maybe somebody else has experienced it. I transferred some money to a player I'm staking (Pony A). The dialogue asking me if I wished to transfer, yadda yadda came up, I clicked OK and everything appeared normal. I went to transfer to my next horse and the 'transfer funds' option was grayed out. I figured it was still processing my first transfer, so I waited a few minutes (like 5) and then logged out and reopened the client to see if it would fix it. It did, and I successfully made two more transfers to Pony B. Pony B received his funds in full and I got email confirmation. Pony A hasn't received anything and I've gotten no emails one way or another.

Anybody else have any experience with this?


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i've down a few transfers with your buddy gameover on Stars that have taken over 6 hours... when i emailed support, security seemed to be investigating our accounts because of the size of transfer, and because we play each other. this is one reason i don't like doing transfers anymore, because i'm doing someone else a favor, and in return i have to sit around and worry if the transfer will ever go through. obviously, everything worked out fine... just major delays [img]/images/graemlins/frown.gif[/img]

your problem could very well be some sort of security investigation also.