HELP with Party situation

[FeliciaLee]

I don't post much here anymore. Once we moved to Arizona three years ago, I found myself not playing much online poker, so I kind of said farewell to the Zoo and moved on to the B&M forums.

Now, however, I find myself in a sticky spot with Party, due to not keeping up with the current rules on their site.

The problem is that we registered for Party back in the dark ages when they had one account per household rule. So I registered as FeliciaLee, in my name, not knowing at the time that I wouldn't like online poker. I rarely ever played, so Glenn became the primary user of Party. We never bothered to open an account in his name, especially with all of the hassle that Neteller has about having two accounts in the same household. In fact, I didn't even know until last week that Party allowed a husband/wife to have separate accounts.

Recently, I have had cancer and other ailments. We're being told by Party that I'm going to have to play the seat, anyway! With my current health status, this is NOT possible. Since we were conforming to their initial rules of 'one account per household,' we're hoping that they will be open to allowing my husband, Glenn (Domit), to play the seat.

I sent them an e-mail explaining the situation on Tuesday, but have not heard back, not even an automated reply.

After the chemotherapy treatments of cancer, there is just no way that I'll be able to play the grueling hours that this tournament will require, and I don't think they want to have ESPN covering me passing out at my seat because I was required to play, lol.

Has anyone ever been in this situation before? Has Party been accomodating or not? It's not like I'm trying to sell the seat, or even really transfer it, since we were playing under the rules that they had at the time we opened the account.

I'm just not sure what the next step is. If anyone has any information, please reply and help!

TIA,

Felicia [img]/images/graemlins/smile.gif[/img]

[La Brujita]

hi felicia,

it looks like party allowed baronzeous to sell the seat so if you explain your circumstances perhaps they will let you sell yours. then you can "sell" it to your husband.

just a thought

sale

edit to say i will shoot an email re: this thread to vip@partypoker.com.

can't hurt.

[FeliciaLee]

[ QUOTE ]
hi felicia,

it looks like party allowed baronzeous to sell the seat so if you explain your circumstances perhaps they will let you sell yours. then you can "sell" it to your husband.

just a thought

sale

edit to say i will shoot an email re: this thread to vip@partypoker.com.

can't hurt.

[/ QUOTE ]
Wow, thanks! I did send the e-mail they requested explaining the circumstances to events, but haven't heard a thing in three days. I'll try the VIP address.

Thanks so much!

Felicia [img]/images/graemlins/smile.gif[/img]

[snowbank]

[ QUOTE ]
[ QUOTE ]
hi felicia,

it looks like party allowed baronzeous to sell the seat so if you explain your circumstances perhaps they will let you sell yours. then you can "sell" it to your husband.

just a thought

sale

edit to say i will shoot an email re: this thread to vip@partypoker.com.

can't hurt.

[/ QUOTE ]
Wow, thanks! I did send the e-mail they requested explaining the circumstances to events, but haven't heard a thing in three days. I'll try the VIP address.

Thanks so much!

Felicia [img]/images/graemlins/smile.gif[/img]

[/ QUOTE ]

Felicia,

Ya, definitely send an e-mail to the VIP e-mail address, even if you aren't one for Party, you will have 10 times more luck with that e-mail. They usually answer for me within the hour.

[La Brujita]

party response:

Thank you for contacting us.

Thank you for bringing this information to our attention.

It is very important to us, and we hope you enjoy playing at our site.

Aurelie
PartyPoker Customer Care

[FeliciaLee]

Wow! You really must be one of their top VIP's. I haven't heard a thing, in other words [img]/images/graemlins/wink.gif[/img]

TY for the PM, too. I tried replying, but got an error that you weren't accepting PM's.

Felicia [img]/images/graemlins/smile.gif[/img]

[uDevil]

If you can't get this resolved, show up, make sure ESPN knows your story, get a crowd of 2+2ers there for support, wait 'til they get you on camera, then do something dramatic.

[Newt_Buggs]

If you need something important done call them instead of using email.

[DOMIT]

First thing we tried; we were told to write to 'events' addr.. no response from them.

[AThermopyle]

[ QUOTE ]
If you need something important done call them instead of using email.

[/ QUOTE ]

Really. Then be nice and ask the first person for a supervisor, since he/she won't have the authority to do anything.