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  #11  
Old 11-12-2007, 12:42 AM
Hey_Porter Hey_Porter is offline
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Join Date: May 2006
Location: Portland, OR
Posts: 1,148
Default Re: Weird request from PS customer support

[ QUOTE ]
Thank you for your email and for bringing this to our attention.

I would like to ask you to please provide us with a copy or screen capture
of your online bank statement where we can see the funds that were put into
your bank account from this descriptor.

This will help our eCheck provider locate the source of this transaction and
understand the reason why you have received this credit or if this is
actually a transfer we sent you.

Thank you in advance for your cooperation.

Regards,

Carlos
PokerStars Payments Manager

[/ QUOTE ]

I already gave them all the info that is on my statement regarding the transaction.
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  #12  
Old 11-12-2007, 12:51 AM
Berlino Berlino is offline
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Join Date: Jun 2006
Posts: 37
Default Re: Weird request from PS customer support

In a case like this I'd expect the email to come from cashier@pokerstars.com or security@pokerstars.com, not from support@pokerstars.com.

I wouldn't send such a screenshot by email, even with sensitive information "blurred out." Details can be recovered from modified files, as that Canadian pedophile found out recently.
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  #13  
Old 11-12-2007, 01:23 AM
bigbb33 bigbb33 is offline
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Join Date: Jun 2006
Location: 99 problems but a bitch ain\'t one
Posts: 215
Default Re: Weird request from PS customer support

That you even thought to send this is very worrisome. Just because it's Pokerstars doesn't mean everything is safe - they are made up of employees, and some minimum wage tech support guy in India may have the idea to phish you.

Don't send it. Send an e-mail explaining why you aren't, and if you want say your bank told you not to.
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  #14  
Old 11-12-2007, 02:42 AM
Rek Rek is offline
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Join Date: Aug 2007
Location: London
Posts: 747
Default Re: Weird request from PS customer support

So you are advising them of an error they made in your favour and now they want screenshots. Tell them to go to hell or figure it out for themselves.

Wow, you do the honest thing and then they want more. Not your problem now - if they can't track it just keep the money.
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  #15  
Old 11-12-2007, 02:46 AM
SapphireMoon SapphireMoon is offline
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Join Date: Nov 2007
Posts: 14
Default Re: Weird request from PS customer support

Doesn't sound right at all.

Besides, I think that PS would be on the phone with you at this point.

Does sound like some weird phishing thing. Don't send it. Period.

Maybe send another e-mail to PokerStars. Don't mention the original concern but ask under what circumstances would a PS rep request such information. - Might be interesting to see what happens.
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  #16  
Old 11-12-2007, 08:34 AM
poker345 poker345 is offline
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Join Date: Sep 2007
Posts: 59
Default Re: Weird request from PS customer support

Maybe send another e-mail to PokerStars. Don't mention the original concern but ask under what circumstances would a PS rep request such information. - Might be interesting to see what happens.
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  #17  
Old 11-12-2007, 09:19 AM
ChipFerFree ChipFerFree is offline
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Join Date: Dec 2006
Location: Chucktown
Posts: 425
Default Re: Weird request from PS customer support

Read closely -- they want to see the transaction details. Simply reply with those specific details rather than the overkill info and call it a night... (although you should feel no obligation to do so -- you've already done your good deed)
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  #18  
Old 11-12-2007, 09:24 AM
runout_mick runout_mick is offline
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Join Date: Apr 2005
Location: Edmonton, Canada
Posts: 2,489
Default Re: Weird request from PS customer support

[ QUOTE ]
I like this idea a lot.

Then when they say, "no, I don't think you understand" and then they explain how to take a screenshot you follow-up by sending them a picture of a house-plant.

[/ QUOTE ]

Best MicroBob post ever.
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  #19  
Old 11-12-2007, 09:47 AM
dan_graham dan_graham is offline
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Join Date: Jan 2005
Posts: 6
Default Re: Weird request from PS customer support

I had a problem with a cashout and had the same request.

I sent the copies of my bank satements about a month ago and nothing bad happened.

I sent to support.
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  #20  
Old 11-12-2007, 10:32 AM
kindling kindling is offline
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Join Date: Aug 2006
Location: The Cliffs of Insanity
Posts: 364
Default Re: Weird request from PS customer support

When I had a fee applied to an eCheck cashout over a month ago, I was asked for something similar. I did an online report that showed the transaction description and printed to a PDF. I only showed the single transaction. Nothing bad happened, but they already have my acct number so they can do eChecks transactions. Didn't really think my email was any worse than what their systems already know about me.
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