Variance: Partypoker calls me "Mr. Shaba"

[CloseTwin]

My name is not Mr. Shaba. My name is an anglophone one, which is clearly reflected in my account details on partypoker, after sending them an email trying to get a reload bonus, I got this:

Dear Mr Shaba,
Thank you for contacting PartyPoker Customer Care!
We can't promise you any bonus before you make a deposit. You can however check if you are targeted for any bonus offers by going to My Account, New Bonus offers. For the moment you are not eligible for a bonus but I can assure you that you will be informed soon about promosions via e-mail or a pop-up.
If you have any further questions feel free to contact us, we are available 24/7 to assist you.
Best regards
Velimira

[Ikaros]

Obviously "shaba" means 'annoying whiner' in Velimira's native language.

[HBomb]

I thought Mr. Shaba meant "beating off nit" at first.