Cake Poker Slanders Me, Threatens Me, and Takes Initial Deposit

[jack21221]

I think all parties involved should buy a copy of Dale Carnegie's "How to Win Friends and Influence People."

[DopamineRelease]

It really does not matter to me how Reef handled the situation. Still ...
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Wow, that ends any chance I'll ever deposit there.


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[tagtastic]

Thanks OOT response pics thread [img]/images/graemlins/laugh.gif[/img]

[pokerstudAA]

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Milton, I was very professional in my first email and the fact that it was all in caps has nothing to do with anything. Content is what matters , Not font / size / caps.

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LOL. Nothing professional about that one Reefman. Try this: [ QUOTE ]


Dear Sirs,
I recently tried to make a $54 deposit onto your website. It appears my credit card was charged this amount. However, my account was not credited for the amount of the deposit. Would you please look into this and get back to me quickly? I look forward to playing on your website.

Thanks alot,
Reef.

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You should get a much more polite response and prob not get you accopunt closed. I THINK YOUR FIRST EMAIL WAS NOT
"PROFESSIONAL" AT ALL UNLESS YOU ARE IN THE PROFESSION OF BEING AN A=HOLE!!!@!@1

p.s. I wouldnt play at cake anyways. Your sad sad story has nothing to do with that.

[bkkdude]

their software does not suck anymore!

[MicroBob]

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slander

noun
1. words falsely spoken that damage the reputation of another


verb
1. charge falsely or with malicious intent; attack the good name and reputation of someone; "The journalists have defamed me!" "The article in the paper sullied my reputation"


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unless they ran around telling others something false that hurt your repuation I don't believe they did anything to slander you.

[stickdude]

Dear Sir/Madam:

My screen name on Cake Poker is <screenname>. On <date> I made a deposit of <amount> on your site using my debit card ending in <last 4 digits of debit card>. The money has been withdrawn from my bank; but when I log into my account, it has a $0 balance. Could you please look into this and let me know if there's some problem?

Thanks,
Reef

EDIT: looks like PokerStudAA beat me to it. [img]/images/graemlins/smile.gif[/img] It's not by accident that the e-mails are similar, even though I didn't see his until after I posted mine.

[Homer]

My first email to them would have been:

"Hi, I just deposited $54 to my Cake Poker account (abc12345) from my bank account but the funds are not showing in my Cake account. Could you resolve this issue for me? Thanks for your help.

Sincerely, Me"

I'm not saying Cake shouldn't take any of the blame, but in general I find that starting with a friendly email works a lot better.

[almostbusto]

I score this thread:
reef 1
cakepoker, milton, and any other haters 0

i am definitely never going to deposit on cake.

[MicroBob]

Note - like everyone else it's obvious that Cake didn't behave so hot here. But while we are all addressing Reef on what he might be able to improve upon.....


I had this happen to me at Absolute one time except it was a $600 or $750 deposit or something.
Didn't show up in my account so I sent a nice e-mail. No reply. I send another one. No reply.
Arrrgh, they must be out for the weekend or something.

Somewhere on their website or via a thread about it here I find that they have a phone number.
The representative apologizes and credits the money to my account right-away.
I say that I had sent 2 or 3 e-mails and she says something like, "Oh...for something like this don't do that. A phone-call will get it taken care of much quicker."


Note that this was handled easily and professionally on my end, and mostly on their end too except for the e-mails that weren't answered.

I didn't have to threaten a charge-back or amything.
I just had to get a hold of somebody to tell them, "Hey guys. You received my money but it didn't make it into my account for some reason. Please fix this."

This stuff really isn't that hard.
Mistakes happen. Don't freak-out when you are letting them know.

Finally, behaving politely and professionally and not ticking anyone off also gives the chance of them deciding to give you a little bit extra for your troubles like an extra $10 or a tourney-entry or something.
Behaving less than professionally or unnecessarily threatening to do a charge-back when nothing really had even happened decreases your chances of this.