Fulltilt froze my account with 47 grand in it

[Pyrosis]

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If you can answer the following questions, I might be able to give you some better insight into your account investigation and as to what they are actually examining right now.

How long have you played on Full Tilt?
Do you always play high stakes HU matches?
Did you recently make any credit card deposits?

Also, check your HH and see if there have been any new and erratic players that have recently lost a lot to you. You might be the victim of a chip dump and be completely unaware of it.

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I've been on Fulltilt almost on a daily basis for well over a year.

Yes, I always play Hu mathces

No, I've had NO credit card deposits.

I did do a PtoP transfer but I've known the person for a very long time.

I did play a player I've never played before at 100/200 and he lost about 15 grand to me. He was horrible . He went on to a 200/400 Hu table and donked off the remaining 8 grand he had left. i don't recall his name.

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Sillysal,

It appears that you are the victim of a potential chip dump and they are investigating to make sure you have no relationship/association/any doing with the alleged fraudsters.

Depending on how many players are involved then it can take up to weeks to finish depending on the amount of resources available and devoted to tracking the players down and given the site's history for regular crashes reported here on 2+2, I wouldn't be surprised if they didn't have a strong back-end software to sustain customer support either. This would explain why your emails are taking so long to respond to right now, if you get any response at all.

I am appalled at Full Tilt's failure to at least disclose in a little more detail why they are performing an investigation on your account. Full details don't have to be released, but for a long time standing player like yourself they should give you more credit and treat you better.

[FTPSean]

sillysal,

I'll touch base with the security team on your case. While I don't know the details of your situation, it's likely they are waiting on information from other sources.

This doesn't excuse you being kept in the dark though. I'll see what I can find out by tomorrow.

Sean

[augie_]

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sillysal,

I'll touch base with the security team on your case. While I don't know the details of your situation, it's likely they are waiting on information from other sources.

This doesn't excuse you being kept in the dark though. I'll see what I can find out by tomorrow.

Sean

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HOLY HELL! off all the things i expected from this thread, a ftp rep wasnt one of them!

[img]/images/graemlins/smirk.gif[/img]

[BS Yee]

I know SillySal and she is a very scary HU limit player. What she does, she does very well. This is inexcusable customer service from FT and crap like this certainly influences whether I play on PS or FT. I've had to deal with FT support in the past and it has been adequate to poor most of the time. PS has always been good to very good and in the wake of the AP scandal, I trust them a whole lot more now. If you're #2 in the market and you want to be #1, you can't dick around players like this. I hope FTPSean can get involved with this and get it resolved. It is a step in the right direction.

[sillysal]

[ QUOTE ]
sillysal,

I'll touch base with the security team on your case. While I don't know the details of your situation, it's likely they are waiting on information from other sources.

This doesn't excuse you being kept in the dark though. I'll see what I can find out by tomorrow.

Sean

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Thanks Sean.

I have recieved correspondence from jeremy E just about 20 minutes ago. He is apologetic for taking longer than the original 96 hours. He says he knows it is frustrating that he cannot be completely forthcoming with information.

While I appreciate that someone has responded to me, I agree with Bouglas (read above post by him) that it would be nice to have a REAL voice at FTP to speak with. As Bouglas stated and I'm sure all of you would imagine, that yes, I have had many sleepless nites and my nerves are very frayed. Receiving an ominous letter and just getting booted off the site with noone to reassure me that my money will not be confiscated can really mess with one's head. Being promised that after 96 hours all would be resolved and now we are into day 12. I have asked them to call me and ask me whatever they need, I've sent them everything they've asked for and then some. I was tempted to send in my last pap smear results and give them my daily BM report but felt that may have been overkill.

Any help at this stage would be great. Thanks

[sillysal]

[ QUOTE ]
sillysal,

I'll touch base with the security team on your case. While I don't know the details of your situation, it's likely they are waiting on information from other sources.

This doesn't excuse you being kept in the dark though. I'll see what I can find out by tomorrow.

Sean

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hey Sean,

It is now Friday 2 weeks after FT froze my account. Can you contact me either by phone, e-mail or through 2+2. I appreciate your help in this.

Thanks

[Predator314]

[ QUOTE ]
sillysal,

I'll touch base with the security team on your case. While I don't know the details of your situation, it's likely they are waiting on information from other sources.

This doesn't excuse you being kept in the dark though. I'll see what I can find out by tomorrow.

Sean

[/ QUOTE ]

It is inexcusible. I've read several of these threads and every person is kept in the dark. That's like getting tried for murder, but not knowing what teh charge is until after the jury has made the verdict.

[nlnut]

I had 27K frozen on FTP for six weeks. It was a very stressfull time for me. I was cleared and had my account re-opened and funds returned.

So as everyone else is saying, if you did nothing wrong you'll get it back.

However the communication was poor. FTP could never tell me ANY details of the investigation. Thats the most frustrating part

Best of luck

[sillysal]

[ QUOTE ]
I had 27K frozen on FTP for six weeks. It was a very stressfull time for me. I was cleared and had my account re-opened and funds returned.

So as everyone else is saying, if you did nothing wrong you'll get it back.

However the communication was poor. FTP could never tell me ANY details of the investigation. Thats the most frustrating part

Best of luck

[/ QUOTE ]

WOW!!! Thanks so much for posting. I don't know how you lasted for 6 weeks. I don't think I can do it. I'm already a mess over this as it is. Were they in contact with you or did they just contact you when they unfroze your account? Did they assure you that they would never freeze your account again? Are you worried that they will do it again? I have never had a problem with FTP in the past and felt assured that by this time they would have resolved this situation but I don't know if I want to take a chance and play there again. Going through this has been extremely stressful.

Are you still playing there and do you feel safe?

[LateNiteRush]

Sillysal I am really sorry to hear about your situation. I know I would not be able to sleep at night either. I really hope you get all of your money back soon. This type of stuff really scares me. Please keep us updated, thanks.