money taken from rakeback acount

[aaokwitme]

SO i GET THIS MESAGE ON THE HOME PAGE

Important Absolute Poker Error
Those of you who play tourneys at Absolute poker will notice your rake has gone down after todays update. Absolute has changed the way they show us tourney fees in reports. For the past several days we have been double adding your tourney fee's to your account. We have fixed this error.
So to sum up, if you played tourneys at Absolute, you will notice a decrease in your rake, and in some cases a negative number. Feel free to send us a support ticket for further explanation.

And what is a suppopt ticket? how do you send it?
Why did they take 1/4 of my money?