New Software Announcement – Smart Buddy,the universal poker buddy list

[tsearcher]

I think you need to update your server as far as Bodog goes. They've just changed their web address.

P.S. Just wanted to say, so far I'm real happy with this program and it keeps on improving.

[1p0kerboy]

[ QUOTE ]
P.S. Just wanted to say, so far I'm real happy with this program and it keeps on improving.


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Well, that's good, because apparently you're a client for life whether you like it or not!

[K䲰䮥n]

When will <font color="brown">iPoker</font> be supported?

[Poker Pro]

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[ QUOTE ]
P.S. Just wanted to say, so far I'm real happy with this program and it keeps on improving.


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Well, that's good, because apparently you're a client for life whether you like it or not!

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1p0kerboy, I don’t know what your problem is but you are a piece of work. You account #768995 was canceled the day you requested it to be canceled. Your request came in 3 days after you had been charged so I am not sure what it is you want us to do. The support email is support ((@)) pokerprolabs.com . I am not part of support so you should contact them if you need anything else.

[1p0kerboy]

[ QUOTE ]
1p0kerboy, I don’t know what your problem is but you are a piece of work. You account #768995 was canceled the day you requested it to be canceled. Your request came in 3 days after you had been charged so I am not sure what it is you want us to do. The support email is support ((@)) pokerprolabs.com . I am not part of support so you should contact them if you need anything else.

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Here is a post from 7/23/07 asking why I haven't heard back from an email I sent requesting to close my account.

THEN my credit card is billed on August 15th, 2007.

To which I make a stink about it here.

YESTERDAY I get this email:

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Dear xxx,

This e-mail is not a new bill - it is meant to help you to identify the charge that will appear on your credit card statement shortly.

SoftwareKey.com handles order and payment processing on behalf of Poker Pro Labs - Smart Buddy.

On 8/13/2007 4:30:06 AM you bought the following product from Poker Pro Labs - Smart Buddy and paid by credit card:

Smart Buddy Subscription

The order stored in our system under the Invoice Number 214157 was paid with your Visa. The total amount of the order is USD $3.99.

Please note that "SoftwareKeyInfo.com" will appear on your credit card statement, and may not the name of the publisher (Poker Pro Labs - Smart Buddy).

Sincerely,
SoftwareKey.com Customer Service

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Which basically tells me my credit card is going to be billed AGAIN. I respond to the e-mail 3 times, to which I get

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Requested action not taken: mailbox not available

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TODAY you are telling me that you can't understand what my problem is??? [img]/images/graemlins/confused.gif[/img] Are you joking?

I just want you guys to STOP BILLING MY CREDIT CARD when I AM NOT using your product anymore. Is that really so much to ask?

[1p0kerboy]

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Your request came in 3 days after you had been charged

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And this is a blatant lie.

And apparantly I'm not the only one you are lying to.

[Poker Pro]

Did you contact support?

[1p0kerboy]

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Did you contact support?

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Yes. That's the problem. I never get any e-mails back saying that they received my e-mail etc. I had to jump through these same hoops just to get my account closed.

Obviously the money isn't the most annoying thing here. It's the time of having to take all of these different steps to get anything accomplished because the staff at PokerPros aren't doing their job properly.

For what it's worth, I don't think you are trying to take 8 bucks from me or whatever. But at the same time, I should not have to go through all this.

[Poker Pro]

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I think you need to update your server as far as Bodog goes. They've just changed their web address.

P.S. Just wanted to say, so far I'm real happy with this program and it keeps on improving.

[/ QUOTE ]

we will look at it thank you