What happened with Party e-mailed HH???

[friend_]

I have been experienced this problem for about two weeks.
I have some problems with my connection, so I should quite often request e-mailed hand histories. But they come in ugly unreadable for PT format, where all the tables are 0/0 NL Texas Holdem tables + other mistakes.
I wrote a detailed email to my VIP manager and got the stupid answer:
"I requested the HH you needed and forwarded it to you (it is the same! he just requested it in the lobby like me and forwarded it to my email!), may be I dont understand something but I dont know what is wrong. Could you tell me, what is wrong with these hand histories?"
So my VIP manager does not know that there is no 0/0 NL tables and asks for help.
Does anyone know what actually happened with instant hand histories feature and when it is going to be fixed?