Empire Reload- APRILRELOAD- exp. 4/10

[thing85]

Holy [censored], I got an informative, competent reply:
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Dear Eric,

Thank you for contacting us.

All bonus promotions have strict system level constraints which cannot be manipulated. The system starts counting the raked towards the release of a bonus since the time of its issuance.

However since a special consideration is made in your case; the raked hands played since the time deposit and until the bonus was issued to you, have to be manually counted.

You have played 1008 raked hands before the bonus was actually issued to you, hence out of 2000 required raked hands you have to play 992.

Hence to calculate the remaining raked hands just subtract the number that you see in your bonus details from 992.

For example:-

At 11-APR-06 at 14:00 EST your bonus details shows that you have played 121 raked hands and 1879 is pending. Therefore the actual remaining raked hands is 871(992-121).

Important note: As soon as you see the raked hands played in your bonus details shows 992, please send us an email asking us to release the bonus for you, since this has to be done manually.

Your patience and co-operation is truly appreciated in this regards.

Thank you for choosing us as your online gaming site!

Arjit
PartyPoker Customer Care
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PartyPoker, WPC Productions Limited, 711 Europort, Gibraltar
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Incredible. They not only gave me a straight answer, but even an example to clarify.

[Davey]

Dear David,

Thank you for contacting us.

With regard to your e-mail, we have checked the details of your account and we see that you have
made a deposit of $500.00 on the 7th of April 2006. You have used the bonus code 'APRIL06RELOAD'.

A bonus of $100.00 has been issued to your account on the 11th April 2006. You would have to play
2000 raked hands by the 18th of Apr 2006 for the bonus to be released into your account.

We see that you have played 2008 raked hands between the 9th and 11th April 2006. We hence have
released the bonus into your account. We apologize for any confusion caused regarding the matter.

Thank you for choosing us as your online gaming site!

Srinivas
Poker Customer Care



Even though this email says $100 bonus, I did receive the full $200. Had to email more times than I would have liked though. Never got the same answers either. First it was wait 72 hours, then they told me I forgot to put the bonus code in. After I attached the email they sent me about how they are counting my raked hands they finally released my bonus.

[getmoney111]

I got the bonus credited as cash into my real money account. I played the 2000 required raked hands while the bonus was in question.

The Party Empire came through.

[tufat23]

i got mine. havent actually played any hands yet.
they said wait 72hrs but i thought f that and emailed them immediately once others said they got it too.

they came through. nice that empire are giving two $200 bonuses so close together

[orentha]

i just got mine as well.

AND i did the $200 bonus right before they merged too...