Cake and Sportsbook News/Rant

Slap My Jack · #1 06-09-2007, 10:13 AM

Summary: Cake should quit the poker business until they fix their software. Sportsbook lost its processor again which just seems absolutely ridiculous to me.

Apparently Sportsbook has lost its ability to send transfers to banks again.

I requested a transfer in March. I'm told they're having delays but I'm in the queue. Apparently my transfer comes up for the queue, then they need more identity verification, and I don't get that settled until the end of April. Transfer now being processed. It's taking forever. I e-mail to ask what's up, and get this response (by the way, it also takes me 2-3 e-mails over a period of a week and a half to get a response to any single question):

Unfortunately, the bank wire processor were having major difficulties getting the funds out for customers on schedule. While they told us the funds were getting sent, it seems they did not get around to it.

We're very sorry to report that over the weekend (June 2-3) we lost our International Bank Wire withdrawal option and, unfortunately, your withdrawal was one of the requests remaining in the queue.

Ridiculous.

One more complaint, is it too much to ask that the software that runs games where REAL MONEY IS AT STAKE not freeze and crash more than once every hour you play?

I'm involved in a hand and half my tables freeze. The action on the table where I am in a big hand disappears, I can't see buttons, I can't see sizes, I can't see who is in the hand, I just hear the sounds that tell me it's my turn to click a button.

Then the money you lose posting BBs and missing hands due to crashes adds up as well, maybe not a huge hourly, but it's at least more than what I would get if I put the money in an interest bearing account.

younggunz · #2 06-11-2007, 02:04 AM

Agreed - Worst [censored] software in the world. I couldn't take it anymore so withdrew last week. [censored] Cake/Sportsbook

Pokeraddict · #3 06-11-2007, 02:15 AM

http://www.sportsbookreview.com/SR.a...Sportsbook.com

Do your research before depositing into crap sportsbooks. There must be a complaint a week in this link for 2007. FWIW Cake cashouts have been much faster lately.

paperjam · #4 06-13-2007, 09:15 PM

Withdrew on 4/4
Told multiple times my cashout was sent and then told no there were problems and have not received my money to date. In fact, my withdrawal is still pending.

bkkdude · #5 06-13-2007, 09:56 PM

cake software does suck!!!!!!!!!!!!!!

but games and bonus and rakeback rock!

selurah · #6 06-13-2007, 10:09 PM

Do not under any circumstances put money on sportsbook.com. It took me 2 months to get a bank wire from them and that wasn't even what pissed me off. Basically everyday for 6+ weeks they told me on the phone, in emails, and in live chat, "The wire should hit your bank account anyday." Their CS is horrible. They straight lie to your face instead of just telling you that they are having problems and your cash-out has been delayed.

Now my word certainly isn't law and maybe other players have had better experiences with them. As for me, if they offered me 100% rakeback and juice free sportsbetting I still wouldn't put a dime on there again. They have a LONG way to go before I play with them again.