Ordered a pool cue from FTP to Europe (NL); I have to pay shipping?

[hra146]

So I have a RB account at FTP and Im not really playing there anymore (Account balance $0.00, RB balance $0.00). I decided to spend a couple of my points on the pool-cue (~10k points) since thats one of the few items that can be shipped outside the US.

Now a couple of days ago (presumably) the cue arrived but I have to pay 55€ (~75$) to receive it. I mailed FTP shortly after and they said that this is happening sometimes. However, they would credit my account balance if I provided them with a copy of the invoice.

Now Ive heard about the story with deducting $ from your MGR (RB account) when you order stuff. Therefore the FTP store is of "no use" for people with RB accounts (it was said).

Could it be that this is their way of getting me to pay for it (compensate for the fact that there is nothing to deduct from my MGR)? The person I mailed with obviously wont know about that.

So did they just say they would pay me back cause they didnt know I have an inactive RB account? Or will they do it regardless, deduct from my MGR and if I were to play at FTP again let me start with a negative MGR?

Its not that 75$ were that much for a cue, but if I have to pay for it in the first place Im not getting some never-seen FTP labelled "pro" cue from teh internets.


Anybody know about this?

All comments appreciated,

greets,

hra