So I was just canned by pokerstars.

[ZacGTN]

I'll outline the situation as it happened.

Earlier today I decided that I would like my image on my avatar changed and as I'm sure you are all aware you cannot do it again once you have set it once.

The email I sent was this.




I was wondering if you could please please please reset the ability to set an image on my pokerstars account (ZacGTN).

I'm really unhappy with my choice. I understand you issue us with one change but I would really be thankfull if you could allow me the option to change it to something more interesting.

Thanks in advance.

Zac Duncan






To which I received a reply







Hello Zac,

Before we proceed, It has come to our attention that you may have two
PokerStars accounts.

It is against our rules to play with more than one account.

It appears that ZacGTN and Dettol-Man belong to the same person. If this is
not true, please provide us with an explanation and your relation to this
player. If they are both your accounts, please let us know and we will take
appropriate action.


Regards,

Charles
PokerStars Support Team







Now this account hasn't been logged into in probably 9 months and I forgot what the email / username was on it so I made a new one (ZacGTN) in January. I have never, ever, logged into both at the same time nor have I logged into them consecutively.





I replied with this





Sorry yes they are both my account but I totally forgot about the Dettol-Man account. I would totally understand if you wish to close the Dettol-Man account.

Once again sincerest apologies. You can look in the records and see that they were never logged on together so you know I'm not colluding.


Zac Duncan







To which they replied






Hello Zac,

We have received your email and I will forward your inquiry to the
appropriate department. They will get back to you later today with more
information.


Regards,

Charles
PokerStars Support Team






Now, bare in mind if I hadn't requested an image change this email exchange would never have happened (The ZacGTN account has been active since January 2007).

I then received this email about an hour later (at which time I was about to burst the bubble on a 30k guaranteed tournament in top top 5 in chips with a first place payout of 10,000$.






Hello Zac,

Your account has been closed. Please find an alternative site to play
poker.

Regards,

Jason
PokerStars Security Team






I was moved tables and the account showed my name as "disconnected". Upon trying to sign back in I am greeted with this message.





So now I am unable to access the funds in my account or go on to win the money in the tournament. I do not understand why they would abuse a pretty high volume rake / tournament fee paying member over what is obviously insignificant and stupid.

Opinions on their reaction would be appreciated.