Bodog Clearance Delays

[CrushinFelt]

I have seen threads about Bodog cashout issues (checks bouncing and so forth), but I still have deposits pending from April 11th. Of course, I cannot cashout until these deposits clear. Here is the email response I got.
** Cliff's notes at the bottom

__________________________________________________ _________

Dear Mr. X,

Thank you for your response.

In all honesty we do not know when these Instant Deposit By Check's are going to start clearing in our system. We have been
informed that the reason why these deposits are taking so long is that with this new processor, each deposit, from all Bodog
customer's that have used the Instant Deposit By Check method, is being processed manually. With the old system, each deposit
was put through electronically, in which the turnaround was more efficient. We promise you that we are working around the
clock to resolve this issue and hope to be able to provide our normal Bodog Customer Service to our clients once again. As
stated before we do not have a specific time frame but we do anticipate that it will not be too much longer.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Customer Service

Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000
__________________________________________________ ______

**Cliff's notes: They have to enter all the instacheck deposits manually and thus are wayyyy behind schedule and are still looking for a good third-party processor.

[kkcountry]

woah, i have a payout pending because of a deposit on may 11th, you've been waiting almost 2 months??? that's depressing.

[Sephus]

the irony...

[AirmanSpecial]

Call them and ask if you can fax in your bank statement to show that the money was sent. I did this and Bodog cleared my transaction themselves and I could withdraw about 4-5 hours after I sent the fax.

[jkpoker]

Yes call support total time including waiting and me being lazy was 2 hours about 5 mins on the phone and 3 mins of work.

screen shots of online statement worked for me

[CrushinFelt]

THey already know it has been deducted from my account, but that still doesn't help the deposit clear according to this email.

Dear Mr. X,

Thank you for contacting Bodog Customer Service.

You are probably aware of the recent U.S. legislation that targets online gaming. This legislation has forced us to establish
new relationships with 3rd party processors. As a result, we have realized that some of these processors do not meet our high
standards and time requirements.

We are now in the unfortunate position of explaining to clients why deposits that were made in March and April have still not
cleared. While the money has been deducted from your bank account by our 3rd party processor, we are still waiting for the
funds to be transferred to our bank account. Therefore, we are in the process of securing new 3rd party processors that can
handle our high volume of payouts and deposits.

Should you require a payout, we would ask for you to contact us at 1-888-263-0000 ext. 2 for further instructions regarding
this matter.

In closing, we appreciate your patience during this busy time. We would like you to know that our eCommerce team is working
hard to secure new 3rd party processors that can efficiently process your deposits and withdrawals.

Our goal has always been to provide you with the best customer service and the fastest payouts in the online gaming industry.
We will always have the former, and we are very close to achieving the latter.

Thank you for your patience.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Customer Service

Bodog.com
Poker - Casino - Sports
service@bodog.com
1-888-263-0000

[AirmanSpecial]

I would really call them on the phone. The phone support is a lot better than the e-mail copy and paste reply support. The e-mail even asked you to call them.

[drexah]

WOW weird. I specifically came here to post about this exact same thing (i deposited instant check on 5/28 and estimated clearance is 6/19...wtf?) and this was the first thread on the list.

what has everyone been using for cashout methods? really not sure which one to use, has anyone used money transfer? where exactly do you go to 'pick it up' and how long does it take, etc...thanks

[MAC-N-TODD]

[ QUOTE ]
WOW weird. I specifically came here to post about this exact same thing (i deposited instant check on 5/28 and estimated clearance is 6/19...wtf?) and this was the first thread on the list.

what has everyone been using for cashout methods? really not sure which one to use, has anyone used money transfer? where exactly do you go to 'pick it up' and how long does it take, etc...thanks

[/ QUOTE ]




money transfer as your payout.... pick it up at western union. takes less than a week

[drexah]

thanks, still gotta wait like a couple weeks like i said (6/19) for my deposit to clear...a ridiculous amount of time...but i'll try WU