PokerRoom.com is stealing BONUSES!?!?!?!

W.A.Rebel · #1 01-21-2007, 03:37 AM

I cleared my 200$ bonus about a week ago and every time I'm asking about my money on live chat they say that money will by on my account in 24 hours and same stories every day. I think I will never see my money, LIVE CHAT is pasting same txt every time... there is no way to talk.
anybody can help?

solucky · #2 01-21-2007, 06:39 AM

cleared 150$ a week ago, points was not updated in the my accountb section but money was paid!!

PaulG · #3 01-21-2007, 06:47 AM

I cleared my $200 in second week of January and got an email and the money within 5 minutes.

W.A.Rebel · #4 01-21-2007, 01:07 PM

so what is goin' on with them? I'm waiting for a week and my friend over 2 weeks now... we had VPP bonus x7

laurent · #5 01-21-2007, 03:16 PM

i try to get my affiliate payment since 1 month now but it's impossible:they never reply to my emails,the stats are not update in their affiliate site and they have some problems to track the players points for paying their cpa deal !!! pokerroom is out or what ?????????????

kdog · #6 01-22-2007, 10:43 PM

888-697-6537 Explain the situation and ask for someone who has the authority to get this taken care of. Politely.

guess who · #7 02-14-2007, 06:30 PM

Ok seriously what the [censored] is going on?

I am also waiting for my signup bonus for 2 weeks now. And all they say is that it has forwarded to the promotions department. well [censored] this department they wouldn't do [censored].

What's my line here? I can't phone them, they have no number in Germany. I really really told the live chat that they HAVE TO fix it but nothing ever happens. Complain to ongame? Gambling board?

Longy · #8 02-15-2007, 08:19 AM

Hmmm this is concerning im in the same boat with the sign up bonus only been 48 hours since i cleared it.

I have already talked to live support and sent an email with no joy yet. I have also had an email forwarded to the promotions department.

guess who · #9 02-15-2007, 08:51 AM

My problem has been forwarded to the promotions department about 5 times now...
This morning I talked to live support (again) and he told me he would forward my issue to the director of the promotions department. Well I don't believe him...
Whatever I cashed out most and wait.

guess who · #10 02-15-2007, 08:52 AM

Ah and tell the support you are really pissed off and you'll get a $5 tourney entry.