My Money is Gone in Full Tilt

[dode]

I played last night finished with about $500 in my account. I Turned off my computer. I opened full tilt this morning and the cashier says $0.04

There was a new update to download for full tilt this morning.

I would be less nervous if the cashier said $0.00

The transaction history in the cashier doesn't show anything. I emailed about three hours ago; no response yet.

Any advise or dis/en-couraging remarks would be appreciated.

[PBJaxx]

Email FTP, obv. Run virus/spyware/trojan/anti-rootkit scans on your PC.

I hate hearing about this stuff. Good luck!

[LeapFrog]

At this point would err on the side of caution and assume you have been hacked. I would change passwords on all accounts (mail, banking, poker, whatever) accessed from the computer. Make sure you do it from a safe computer.

[Alobar]

Is there a way to DL your last handhistories (I dont play at FTP so I dunno) so you could tell if you were the victim of chip dumping?

[dode]

Thanks, I'm running AVG free edition right now. I'm dumb with this stuff. My wife can probably do more when she gets home.

I couldn't find anything to look at hand histories.

A quick glance in the ftp forum, I read they have no phone number to call?? How long do email responses usually take?

This has come on top of my career worst downswing.

[PBJaxx]

[ QUOTE ]
Thanks, I'm running AVG free edition right now. I'm dumb with this stuff. My wife can probably do more when she gets home.

I couldn't find anything to look at hand histories.

A quick glance in the ftp forum, I read they have no phone number to call?? How long do email responses usually take?

This has come on top of my career worst downswing.

[/ QUOTE ]

When someone was hacked for $200K, he didn't have a phone number to call, so I wouldn't hope for that.

Email them. You can request your HH through email. Get to a safe computer ASAP and change all other passwords. They shouldn't take TOO long to respond by email.

[MicroBob]

[ QUOTE ]
They shouldn't take TOO long to respond by email.

[/ QUOTE ]

PBJaxx - from what I've read around here I wouldn't be too sure about that.

OP - this sucks. Hope it works out okay for you.

[FTPSean]

Dode,

I will do what I can to expedite the investigation into your regrettable situation. PMing you now.

Sean

[DMoogle]

[ QUOTE ]
Dode,

I will do what I can to expedite the investigation into your regrettable situation. PMing you now.

Sean

[/ QUOTE ]
I'm very glad that you're doing this, Sean. When accounts are "hacked" like this, support REALLY needs to be there 24/7.

[justscott]

How many of these have happened on FTP now? It really seems like a lot.