Fulltilt froze my account with 47 grand in it

[Dennisa]

[ QUOTE ]
[ QUOTE ]
Discussion really needs to get back on track which includes less lecturing about how various laws work in one country or another.
Turtle is really derailing this thread and I believe should be banned. This is not to say that taking FT's side in this is necessarily wrong or reason for banning. REK is mostly on FT's side too I believe but states his position intelligently and provides and interesting viewpoint without taking the thread onto ridiculous insult-tangents.
But turtle is too much right now and either needs to calm down or needs to go because he's mostly just succeeding in getting everybody riled up at him and isn't really furthering the discussion in the least.

[/ QUOTE ]

Thanks MicroBob, for trying to get this back on track. It was getting slightly ridiculous.

Just to make clear - I am not on the side of FTP. I actually am very much on the fence here. On the one hand, I can see how a fraud investigation could realistically take weeks to unravel. So, I don't think it wrong that sillysal's account is blocked whilst they get to the bottom of it.

On the other hand, if sillysal is innocent then I totalling understand his/her being very stressed out and worried. If all she is guilty of is unknowingly playing against a chip dumper then it is very unfortunate. But once it is known by FTP that something serious has occurred then accounts must be blocked whilst the investigation proceeds. I think we must all accept this could happen to us as well.

As FTP rightly state they may have to contact other players and outside agencies such as credit card companies and get responses from them. Realistically this could take some weeks to do. The credit card companies may even call police authorites in if the fraud is large and indeed if it is part of a much wider money laudering scam that could even involve potential terrorist funding programs (unlikely but not impossible) the investigation could go on for months.

The only real problem I have with FTP is they should be experienced in these scams and in each case they should have a more realistic timescale to give players an idea of how long it is likely to take. They do claim to have responded to sillysal's emails within 24 hours and she has not disputed this.

Where I take the opposite view from a lot of posters here is that just because the sum involved here is $47K doesn't give any justification for not completing a full investigation.

sillysal, or any poster, can come on here and make all sorts of claims that may or may not be true. FTP, on the other hand, are very limited to the disclosures thay can give on a particular case. I, for one, would be fuming if FTP posted all deatails regarding my account on 2+2. They are in a very awkward position. Apart from saying these matters are being investigated and results will be given to the concerned parties in due course, I see little else they can do here. Any time FTP make a statement posters hurl abuse and want to know more.

sillysal sounds innocent enough but if guilty is hardly going to come on here and say "fair cop, FTP got it right I was assisting in chip dumping".

I think it is now best to let the investigation conclude and hope that sillysal lets us know the full outcome in due course.

[/ QUOTE ]

Rek,

While I understand the FTP does not want to take losses in credit card transactions, it is the cost of doing business as an online card room.

The investigation should be whether sillysal is in cohoots with the fraudsters. They can tell this by looking at her playing history. They should within a weeks time determine if this is the case. If she has not colluded with the alleged fraud team SHE SHOULD BE CLEARED REGARDLESS how the credit card company rules.

If full tilt is not wiling to absorb bad credit card transactions, then they should lower the limits of transactions until their player build up credit history with their site.

Dennisa

[j9neverlose]

hrm, i ALWAYS thought u were a bot, u would never play me HU on pokerroom back in the day under the sn charga

[rakemeplz]

[ QUOTE ]
hrm, i ALWAYS thought u were a bot, u would never play me HU on pokerroom back in the day under the sn charga

[/ QUOTE ]

Are you an idiot?

[BS Yee]

This was brought to my attention. Sillysal had her account suspened almost three weeks ago. This is from a job board forum. The post is dated 10/27/07. Coincidence?

[ QUOTE ]
This company is the biggest joke of all. I used to work there. Let me give you the low down. Their executive team is the biggest joke of all. Their very own Director of Support just got fired a few weeks ago for defrauding the company. The ex-Director of Support quit but not before defrauding the company too. Their own fraud department team has members who have been committing fraud undetected for months. Perhaps they need an internal fraud department because apparently most of the scams aren't coming from the players but from their own employees instead. Their HR department is unaware of canadian HR policies and laws and have on several occassions been taken to court for stuff like harrassment, wrongful dismissal, and more. Believe me, if you wanna job, look elsewhere. this place is run by idiots.

[/ QUOTE ]

[MicroBob]

what is the coincidence? That somebody is complaining about the quality of workplace that FT is at the same time there is a thread about money being frozen for a long time there?

Since we've had so many different threads about frozen-funds situations at FT I think it would be kind of hard to have some other discussion or complaint about FT that somehow didn't coincide.

Maybe I'm misinterpreting the drive of your post though. It's completely possible I have absolutely no idea what you are trying to say and further elaboration might be helpful.

[prodonkey]

"any job related to gambling is a bad job...you either are a gambler yourself or not educated.

sorry, let me retract that, you are at most, high school educated.

the whole poker online thing, world series of poker shows, etc destroys millions of lives. i'm sure there will be people here that will dispute my comments, but i dont care, this is my opinion.

ask yourself this, if you are a rational person why would you want to work for an industry that ruins familys, marriages, hopes and dreams?"

LOL.. from a BJ dealer.. isn't that kind of sanctamoneous bs.

[BS Yee]

Disgruntled employees are a dime a dozen. This certainly could be a false post. However, this coincides with when SillySal got her account frozen. The allegation is that a director level management was fired for fraud within the time frame that SillySal had her account frozen.

This could be unrelated and coincidental. Support has access to some client information but not operational data. Perhaps this Director got caught and FT seized anything that he was involved with or suspicously touched. Maybe he stole the Coke machine money. Perhaps he filed a false expense report. Or he could have been involved with some chip dumping.

An investigation that orginally was to be concluded in 96 hours (by their own initial estimates) has now stretched to three weeks.

This disgruntled ex-Tilter also alleges that a previous Director was involved with fraud and that their fraud department has been conducting fraud on their own. It's the crooked-internal-affairs-cop scenario.

Are internal problems causing a lack of resolution in this issue? Or is it internal problems that caused the account seizure in the first place?

[toutatis70]

Gotta love the people defending fulltilt huh. No other site even comes close to the amount of frozen accounts reported here and the number of deposit complaints as well as customer service complaints. Defending fulltilt just makes you sound like one of those poker players that makes loose calls and suks you out on the river and thinks they made a great play.

[MicroBob]

[ QUOTE ]
Disgruntled employees are a dime a dozen. This certainly could be a false post. However, this coincides with when SillySal got her account frozen. The allegation is that a director level management was fired for fraud within the time frame that SillySal had her account frozen.

This could be unrelated and coincidental. Support has access to some client information but not operational data. Perhaps this Director got caught and FT seized anything that he was involved with or suspicously touched. Maybe he stole the Coke machine money. Perhaps he filed a false expense report. Or he could have been involved with some chip dumping.

An investigation that orginally was to be concluded in 96 hours (by their own initial estimates) has now stretched to three weeks.

This disgruntled ex-Tilter also alleges that a previous Director was involved with fraud and that their fraud department has been conducting fraud on their own. It's the crooked-internal-affairs-cop scenario.

Are internal problems causing a lack of resolution in this issue? Or is it internal problems that caused the account seizure in the first place?

[/ QUOTE ]


My point is that they have frozen accounts all the damn time.
So somebody complaining about the exact same thing 2 months ago or 4 months ago or whatever would have ended up in the time-frame of somebody else complaining about it.

In many of the other frozen-acct situations they say that the situation will be resolved in a couple of days and then it takes much longer than that.

So there is nothing really unusual in much of what FT is doing now. They have done all the same things before.

Nobody has sezied her funds btw. They are just frozen.

I think you are really reaching to try to find a link here. So much so that I couldn't even tell what kind of link you were trying to make because what it all seems kind of ridiculous considering that this is just kind of routine procedure for FT.

I do think that some of the chip-dumping and other situations could be ex or current employees or maybe 'inside' jobs. But I thought this was kind of an obvious possibility too. No accusations here of course. But they seem to have quite a few problems and some of their employees have plenty of data on their players and I would imagine could create opportunities if they wanted to.
No idea if they really do or do not. Who knows. But I don't think the chances of the investigation getting dragged on for so long increase the chances that it is an inside-job somehow.
It's just the way they conduct a lot of these investigations including the 'regular' ones where it's some outside-party committing CC-fraud I am guessing.

[Rek]

[ QUOTE ]
Gotta love the people defending fulltilt huh. No other site even comes close to the amount of frozen accounts reported here and the number of deposit complaints as well as customer service complaints. Defending fulltilt just makes you sound like one of those poker players that makes loose calls and suks you out on the river and thinks they made a great play.

[/ QUOTE ]
Great analogy. Very good input. There is only one view and thats yours eh.

If you have nothing constructive to say I suggest STFU

"I just have a strong feeling this lady is innocent that's all." This was your other post. Oh well, thats good enough for me then