Petition for attention of FTP. *With FTP's response.*

[kyleb]

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In addition, we will never ignore player inquiries to the status of their investigation. While there may not be new updates, we will always respond to acknowledge a player’s email.

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This is false; your support department routinely ignored emails from me when my account was locked.

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Would you rather have an outcome that is very fast, or very fair? It isn't always possible to have both.

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Yes, it is; PokerStars finishes investigations much, much faster than your company does and is widely held as the best in the business at doing so. If you don't believe it, just read the posts in the zoo and compare the number of "PokerStars screwed me" posts to "FTP screwed me."