Weird request from PS customer support

[Hey_Porter]

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Here's a really stupid question but I'll ask it anyway:
Are you sure your talking to actual Stars support and not some weird phishing attempt?

[/ QUOTE ]

Given the request I double checked, and all e-mails are from support@pokerstars.com. I initiated the conversation.

I think it's weird that pokerstars can't quickly nail down when withdrawals/deposits occurred and why (i.e., that they were legit).