Hollywood Poker: cashouts being cancelled by them w/o explanation

[teddyFBI]

Anyone else dealing with these buffoons? My last 4 cashout requests to Moneybookers are "successfully accepted" (so says the Hollywood cashout page), only to be reversed on their end without explanation within 24 hours.

I've sent them emails, and they've replied with something about a technical glitch, which should be fixed now. They offer no explanation other than that. I try to cashout again, and of course it's canceled within 24 hours. Anyone else experiencing this? (I have made dozens of previous cashouts to Moneybookers without any problems...just in the last 2 weeks I've had these issues.)

[teddyFBI]

Bump - come'on does ANYONE here play Hollywood and cash out to Moneybookers? They have now reversed a FIFTH CASHOUT IN A ROW without any explanation other than "sorry, technical difficulties". Anyone else have anything to say about moneybookers cashouts in the past week...?

[SparkMan]

Phone their 800 number and talk

[teddyFBI]

[ QUOTE ]
Phone their 800 number and talk

[/ QUOTE ]

I have done so many times. Indian guy who speaks some of the worst ESL english i have ever heard says:

1) Sry, we are having tech difficulties, try requesting a cash out again,

2) Sry, we can't let you speak to the payments team because they don't talk to the players; try sending an email

3) Thank you, come again.

Just wondering if anybody else is having cashouts reversed this week...

[jon1234]

I am having similar problems with TowerGaming. My Moneybookers payout was processed, but have not hit my MB account.
Both site payout come from Safepay, there has to be some kind of problems.

[teddyFBI]

Have they actually REVERSED the cashout and put the $ back in your account? That's what they've done 5 straight times to me now...e.g. cashout is initially accepted as successful, then 24-48hrs later, it's been put back in my playing account and shows as "Cashout Canceled" in my transaction history.

[jon1234]

No, mine is not reserved, it´s nowhere.
Hope these get sorted out.

[Wilco666]

Hmmm, after I played at Hollywood about a year ago, I put them on my personal list of "sites with decent customer service". Guess I can take them off the list.

[realjaydub]

at least you can still play there.

[jkoff]

I had just decided to open a moneybookers account and deposit at Tower when I read your thread. Please do keep me updated. I'm going to wait until I hear more about how it goes for you before I risk it.