Pot Awarded to Wrong Player... ONLINE!! (Pacific)

[Roadstar]

My dad is a casual micro-micro stakes NL player who just had a pot awarded to his opponent with the losing hand! WTF?! I prob played close to 500K hands and never once experienced something like this (although I don't play on pacific poker).

Dad's email to pacific:

At about 11.36 pm Pacific time on July 25/2007,(Eastern time 2.36 am on July 26), I played at table Bahia Cooler NL 1c2c and was holding pocket Jacks when the board had a pair of eights. It was wrong that the pot $1.90 was given to the looser Vbopp holding AK only. Hand #2074484024

Pacific's response:

Dear xxxx,

Thank you for contacting 888.

First of all, I truly apologies for the clear error made in the hand you
have provided us with.

I am unsure of why the software will pay the winnings of $1.93 to your
opponent who only had a pair of 8s. Where as you had two pairs of 8s
and Jacks; please note that I have forwarded this matter to the relevant
department to review and work out any hiccups with the software.

In the mean time please accept a credit of $2 to your account for the
inconvenience caused by this error.

XXXX, I hope that this can go some way to prove that at Pacific Poker
we are dedicated to dealing with all issues in the same professional
manner, and that we are prepared to act responsibly and fairly in
judging any issues that are raised.

It is a pleasure to have you as a member and we look forward to
assisting you in the future again.


Kind regards,
Desrie.G
Member Support Representative
support@pacificpoker.com
www.888.com

Wow you gotta be [censored] kidding me here...