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#1
07-28-2007, 10:55 AM
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Re: I Just Played a Bot on Stars
[ QUOTE ]
[ QUOTE ] I just got through playing a $20 heads up stud sit n go on Stars. [/ QUOTE ] Based upon your description of your chat, and the fact that there just aren't that many $20 HU Stud events in a given day, I believe I have located your match in the PokerStars database. [ QUOTE ] I'm 100% convinced this was a bot. [/ QUOTE ] Please rest assured that PokerStars has an extensive arsenal of detection tools in order to ensure that each player is a human being. (For those that would bring it up, they were developed in the aftermath of TeddyFBI's mom debacle -- we didn't have them back then or that mistake would not have been made). I cannot detail each of the tools we use to make this determination (we don't want our methods to fall into the hands of bot programmers who will then use that information to avoid detection). These tools are proactively used to locate and remove bots and can be used to more closely review a specific individual account as well (which I have done against your opponent). Your opponent definitely was not a bot, Crane. There wasn't even a whiff of bot anywhere on the account. Best Regards, Jeff PokerStars Game Security [/ QUOTE ] bUT HIS METHODS OF DETECTION WERE SO SOPHISTICATED OMG ARE YOU SURE POKERSTARS? HE SOUNDS JUST LIKE A BOT. YOU SHOULD LOCK HIS ACCOUNT AND TAKE ALL HIS MONEY LIKE FULLTILT DOES 
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#2
07-28-2007, 11:02 AM
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Re: I Just Played a Bot on Stars
[ QUOTE ]
bUT HIS METHODS OF DETECTION WERE SO SOPHISTICATED OMG ARE YOU SURE POKERSTARS? HE SOUNDS JUST LIKE A BOT. YOU SHOULD LOCK HIS ACCOUNT AND TAKE ALL HIS MONEY LIKE FULLTILT DOES [/ QUOTE ] This reminds me of an Email reporting suspicions of a bot I handled just two days ago, which read: [ QUOTE ] "<UserID> is a bot. I demand you kill him and refund my money." [/ QUOTE ] "Off with his head, then." - The Queen of Hearts (with apologies to the Reverend Dodgson) Jeff PokerStars Game Security P.S. We're never quite that harsh. We stop with the rack and the Iron Maiden. P.P.S. That Email was also wrong. It wasn't a bot.
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#3
07-28-2007, 11:18 AM
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Re: I Just Played a Bot on Stars
LOL classic..But it is reassuring to see you guys are taking BOT claims seriously,without overreacting to people crying wolf like OP.It is appreciated.We all know the BOT threat is very serious,its just a shame the number of people throwing false empty accusations around seem to be on the rise as well.
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#4
07-28-2007, 12:16 PM
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Re: I Just Played a Bot on Stars
"But it is reassuring to see you guys are taking BOT claims seriously,without overreacting to people crying wolf like OP."
Emphasis on both aspects of this. FT seems to have gone to far on the overreacting part with regard to frozen funds via "too many" transfers and other stuff they want to investigate. Not only do you guys seem to not overreact, it also appears you don't delay things and fall back on all the old excuses of "just be patient, we'll get back to you in a few days" (which seems to frequently mean "few weeks" over there).
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#5
07-28-2007, 12:34 PM
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Re: I Just Played a Bot on Stars
You make them listen to Iron Maiden? Wow, that is worse than death.
[ QUOTE ] [ QUOTE ] bUT HIS METHODS OF DETECTION WERE SO SOPHISTICATED OMG ARE YOU SURE POKERSTARS? HE SOUNDS JUST LIKE A BOT. YOU SHOULD LOCK HIS ACCOUNT AND TAKE ALL HIS MONEY LIKE FULLTILT DOES [/ QUOTE ] This reminds me of an Email reporting suspicions of a bot I handled just two days ago, which read: [ QUOTE ] "<UserID> is a bot. I demand you kill him and refund my money." [/ QUOTE ] "Off with his head, then." - The Queen of Hearts (with apologies to the Reverend Dodgson) Jeff PokerStars Game Security P.S. We're never quite that harsh. We stop with the rack and the Iron Maiden . P.P.S. That Email was also wrong. It wasn't a bot. [/ QUOTE ]
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#6
07-28-2007, 12:40 PM
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Re: I Just Played a Bot on Stars
Eddie gonna send the beast with wrath for that.
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#7
07-28-2007, 03:48 PM
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Re: I Just Played a Bot on Stars
Jeff - Thanks to PokerStars for continuing to set the standard for the industry.
You're the only company out there who has worked to earn your customers' loyalty. Without you, what would we have? Nothing but second-rate choices and worse. We may not say this enough, but the online poker community truly appreciates your effort.
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#8
07-28-2007, 03:58 PM
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Re: I Just Played a Bot on Stars
[ QUOTE ]
Jeff - Thanks to PokerStars for continuing to set the standard for the industry. You're the only company out there who has worked to earn your customers' loyalty. Without you, what would we have? Nothing but second-rate choices and worse. We may not say this enough, but the online poker community truly appreciates your effort. [/ QUOTE ] On behalf of Jeff, myself, and the rest of the team I'd like to thank you for your kind words. We do our best to ensure the customer has the best possible poker experience to be found online and it's nice to be thanked once in a while. [img]/images/graemlins/wink.gif[/img] To reward your appreciation please pm me and I'll see if we can arrange an exclusive 'unmentionable' scheme for you. This offer is open to frommagio only, so other users please don't pm me about it. Regards, Pokerstorm PokerStars Game Security [img]/images/graemlins/tongue.gif[/img]
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