The official EPASSPORTE thread. (#3 of 3.)

[SS810]

Hello everyone.

It is very unfortunate that it has come to this, but I feel it neccessary to share my experience with epassporte with everyone. It is an example of the worst customer service I have ever dealt with in my life. I have had almost 2000 in much needed money in their site for 5 weeks, and I have been trying to get a wire transfer to my bank in canada for over a month now. I have sent numerous emails and made at least 6 phone calls to their customer support. A few of the times it actually seemed like I was speaking to someone rational and that they had taken care of the problem, but nothing has happened at all. I basically told all this to the person the last time i called on sunday and they told me to email him my photo ID (because they still didnt have it after 2 attempts) I did so and he told me he received it and it was good. He asked me if I wanted my original wire transfer request for 1000 (which would take 48 hours max according to him) or the entire amount (because I cashed out more money since then) Which would take their usual 7 buss. days. I said I wanted the 1000 because I need it and I would be shocked if I actually saw it because of the experience with the site so far. He said it was done. That was 5 days ago...

They have never responded to my emails, and this has been basically the kind of experience i have had every time I phone them. It's like they are completely ignoring me. I am absolutly furious and I think im going to resort to cashing it stars (which i dont even play on now) and withdrawing it all to my visa. (Will they actually let me do that?) Just so I can get the money sooner.

[SmackinYaUp]

To all who have increased your limits with a 5k balance:

Is there any way to get increased without freezing $5k for a month or more? Epass has been nice and fast for me so far but I haven't read a single success story on this topic.

[mason55]

[ QUOTE ]
To all who have increased your limits with a 5k balance:

Is there any way to get increased without freezing $5k for a month or more? Epass has been nice and fast for me so far but I haven't read a single success story on this topic.

[/ QUOTE ]

try calling and asking them. probably wont work but it's worth a shot.

[Sir Pwn A Donk]

I am in the process of getting an epassporte account. What is the easiest way to go about putting money in and getting it out? I have a Chase CC and it is declined every time, but I do have a working checking account that I use for Paypal (and of course I can't find the checks to get the info). Should I just use my bank account for withdrawls, etc? I won't be using huge sums...should I get an ATM card (does Epassporte offer one?) or a debit card to load on to make it easier?

Edit: WOuld a card like www-card or an all access visa work to fund from the CC method?

[cbloom]

[ QUOTE ]
BTW it looks like my account is finally fixed. I sent my forms into to account verification the first time on 7/23 and my account was finally unlocked and limits increased on 9/5 , so a bit over a month with my money locked up.


Of course now I have a nice big daily transaction limit, but my single transaction limit is still $500 so I have to see about getting that up. WHEEEEEE

[/ QUOTE ]


ZOMG these guys are so insane. After talking to several people I now have a NEW ticket to increase the limit on my ACH transfers. This is after I've gone through previous tickets to verify my account and to increase my daily limit. ZOMG ZOMG

[rpr]

perhaps this is well known, but couldn't find it searching

you can't use the Virtual Visa to paypal money right? I tried it and it said CC was denied by issuer (epassporte). However, Paypal had no problem charging $3 to my Virtual Visa in order to get my extended use #.

[HHMiner]

Hi,

Sorry if this has been asked before, can't find the relevant info in the megathread.

Does epassporte freezes your account if you have over $5000 at one time in it or does this apply if you received over $5000 during one month and have withdrawn etc (i.e. at all times account balance was under 5000) ? I heard some rumors that there is a maximum sum you can pass through your epassporte account per month ... true or false ?

Cheers,
HH

[larsjones]

I just initiated a cashout from stars back to my epassporte a little over an hour ago. I'm now looking at my epass balance, and it's showing zero. Normal? Help! Sorry if this makes a total moron. No idea what to do next.

[Henry17]

It is not instant. If you bought in for X then X will be credited back to ePassporte instantly. Any amount above X takes between 6-48 hours with an average of about 20-24 hours.

[larsjones]

Thanks! I'll just have to hold onto my excitement, then. I had a big night last night, and I was going to buy my wife a surprise tonight. I guess it will have to wait.