#1
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FT \"Support\"
BEAT?: I play on FT...I requested a check on 7-20 and have yet to get it. I have sent 8 emails and gotten the total run around. FT "Support" is def. a BEAT!
Hello XXXXX, We apologize for the delay in receiving your check from Full Tilt Poker. Your check was successfully processed on July 21st. However, because of a technical error, the checks were not mailed out. These checks have been reissued and will be mailed on Monday, August 6th; your check should arrive within 10 business days. We understand the importance of receiving your funds in a timely manner. We take this issue very seriously and are working to ensure it does not happen again. As a gesture of good will for the delay, we have credited your Full Tilt Poker account with $50.00. These funds are available now to be used as you wish. Once again, we apologize for this unfortunate situation and thank you for your continued patience. Please feel free to contact us if you have any other questions. We're always here to help. Regards, Mike T Full Tilt Poker Support Still no check on 8-17: Hello XXXXX, Thank you for contacting Full Tilt Poker Support. As previously stated, due to the technical error which caused the checks not to be mailed out, the checks have been reissued and mailed on Monday, August 6th, 2007. Your check should arrive within 10 business days. Remember, Saturday and Sunday's are not accounted for business days. Your check should be arriving on the August 17th or August 20th. If it has not arrived, please email us back, as we will be do our best to investigate the situation. XXXXX, If there is anything else we can help you with, please let us know. Regards, Sam P Full Tilt Poker Support Still no check 8-30: Hello XXXXX, We are writing to update you regarding your check originally processed July 21st. Regrettably, our check processor reported a technical issue that caused an extended delay for a limited number of checks. Your check wasn't mailed until August 28, and is now in transit with the US Postal Service. It is important to us you receive your funds in a safe and timely manner, and we realize a delay of this length is unacceptable. While the events contributing to this issue were beyond our control, we understand how frustrating this can be. As a token of our apology, we have credited your Full Tilt Poker account with a $26 Satellite Token. Thank you for your understanding in this matter and we sincerely apologize for this inconvenience. We are steadily working towards significant improvements in our check processing systems. Please feel free to write back with any questions you may have. Kind regards, Erin Full Tilt Poker Support |
#2
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Re: FT \"Support\"
[ QUOTE ]
As a token of our apology, we have credited your Full Tilt Poker account with a $26 Satellite Token. [/ QUOTE ] Brag? Beat? Variance? How much was your check for to earn this hefty prize? |
#3
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Re: FT \"Support\"
sweet a 26 dollar sattelite token!
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#4
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Re: FT \"Support\"
[ QUOTE ]
sweet a 26 dollar sattelite token! [/ QUOTE ] As a gesture of good will for the delay, we have credited your Full Tilt Poker account with $50.00. These funds are available now to be used as you wish. |
#5
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Re: FT \"Support\"
they gave you 76 bucks stop bitchin
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#6
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Re: FT \"Support\"
yeah, seriously, how much was your check for
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#7
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Re: FT \"Support\"
I wish more companies would give me money for 3rd party errors like this, most just brush it off.
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#8
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Re: FT \"Support\"
I would lol so hard if your check was for $500 and you got all this free [censored].
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#9
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Re: FT \"Support\"
[ QUOTE ]
I would lol so hard if your check was for $500 and you got all this free [censored]. [/ QUOTE ] ...but they kept the check to compensate. |
#10
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Re: FT \"Support\"
A processing fee of $78 dollars has been assessed to your account.
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