Cake Poker Slanders Me, Threatens Me, and Takes Initial Deposit

[Reef]

- I try to deposit multiple times with debit card to play their weekly MTT
- I email cake poker 2x , they say there is nothing that can be done
- days later I see bank acct was charged $54
- Cake poker acct is at $0
- I tell cake poker I am going to do a chargeback , but take no action
- Only after I threaten chargeback does the money in my cake account somehow appear

I send this email:


-They close my account, take $54

[ QUOTE ]
you should also add that your account was closed because you threatened to charge back a legitimate purchase when Cake Poker handled the situation in a swift and amicable way. The only person that is at fault in this whole situation is you

[/ QUOTE ]


I dont appreciate having account closed on fraudulent reason.
----
Maybe not the most professional way to put the above sentence, but I say "now I can add, "Cake Poker locked my account after I disagreed with how they handled the situation" ... error 212 my @##" (error 212 being what I got when I tried to log in)


Cake replies:

[ QUOTE ]
Maybe it’s time that you grew up and stopped acting like a spoiled child.

[/ QUOTE ]

[ QUOTE ]
It doesn’t require childish foot stomping and threats of charge backs

[/ QUOTE ]

[ QUOTE ]
adding your details to the negative data base but also to the black list gazettes and forwarding your entire correspondence to your bank to let them view how you handled this matter like a cranky teenager.

[/ QUOTE ]

Cake poker proceeds:
Blame customer for their error
Dont credit purchases until called out on it
Slander customer
Close account based on Fraudulent reasoning

[PrimogenitoX]

So you are going to do the chargeback now?

[Scary_Tiger]

Wow, that ends any chance I'll ever deposit there.

[Reef]

[ QUOTE ]
So you are going to do the chargeback now?

[/ QUOTE ]

edit: CS has decided to refund my purchase

[dibbs]

Woooow that is unprofessional CS.

[MiltonFriedman]

Your post is way too fragmented to be coherent, but

The Apparent Bottom line: You threatened a chargeback on a whopping $54 in deposits, so they close your account to cut their potential losses in dealing with you.

WHAT is the big complaint or surprise ? They do not want your business, so what ?

[DMoogle]

[ QUOTE ]
Wow, that ends any chance I'll ever deposit there.

[/ QUOTE ]

[Reef]

I've played online poker for a long time and on just about every single site. I've never encountered something like this before.

The amount of the deposit shouldn't matter

[MiltonFriedman]

"I may be forced to .... "

Oh, the horror!

[Reef]

I guess they saw this post. Just got this:

[ QUOTE ]
You purchase has been refunded and your CakePoker account closed

[/ QUOTE ]