Wrong # of chips given at start of tourney

[EWillers]

My buddy and I were playin' the V's noon tourney yesterday. I rarely play tournies and he virtually never does. During the 1st break (after the end of the 3rd level) my buddy tells me that everyone at his table got 8775 in chips (everyone is sposed to start with 7500).

I advised him to tell the tourney director once he is out of the tourney. I figured what's done is done, but the tourney director should know he needs to go over pre tourney procedures with his dealers.

To my surprise, once my buddy busted out and notified the floor, the floor proceeds to dock 1500 chips from each player who started the tourney at that table.

1) What should my buddy have done and when should he have done it? Realise he wasn't even sure how many chips he is sposed to start with (1st time he played this tourney. . .it wasn't til he talked to me, at the 1st break, that he was sure somethin' wrong had occurred).

2) What should the floor do? Note that the floor was notified of the problem about 1/2 way through the 6th level (nearly 3 hours into the tourny).