TruePoker Support

[Shooternewt]

Has anyone had to deal with support at Truepoker? I have not received a response to any of my emails for 2 days. Is that normal?

[Broke Rounder]

I get responses in less than 15 minutes, EVERY TIME. Seriously, check your spam folder, maybe there e-mails are getting stuck in there. True Poker support is among the best in the business.

[Shooternewt]

Nope; nothing there. Perhaps I am just not as well liked as you. I am none too pleased knowing that I am being ignored.

[commons]

I play there quite a bit. Try sending a message to the host and see what happens. I usually also get responses very rapidly for my concerns.

[OldYoda]

[ QUOTE ]
I play there quite a bit. Try sending a message to the host and see what happens. I usually also get responses very rapidly for my concerns.

[/ QUOTE ]

As indicated above you can chat with the on-duty TrueHost at any time - they can resolve most problems fairly immediately. I've been playing at True for a long time and have never had a support issue.

[TruePoker CEO]

the problems you may be having. I'll be back in the office on Monday, but will forward anything to Support. Use management@truepoker.com.

I am interested in following up on any customer service lapses, as well as the underlying issue.

We staff Support 24/7, even over Easter weekend.

Alternatively, the Host button in the top right corner of your screen will access a live 24/7 Host.

Also, please copy Support@truepoker.com again. A prior response might be lost in a spam filter.

TruePoker CEO

[absou1ut]

[ QUOTE ]
the problems you may be having. I'll be back in the office on Monday, but will forward anything to Support. Use management@truepoker.com.

I am interested in following up on any customer service lapses, as well as the underlying issue.

We staff Support 24/7, even over Easter weekend.

Alternatively, the Host button in the top right corner of your screen will access a live 24/7 Host.

Also, please copy Support@truepoker.com again. A prior response might be lost in a spam filter.

TruePoker CEO

[/ QUOTE ]

I tried to send you a private message but your box is full. I just signed up for TP and I got an email asking me to send my drivers license. I would prefer not to send out this kind of info, is there anything I can do?

[Eder]

TP support is normally A++....having said that please TP CEO give us another juicy reload lol