FTP checks are not coming on time -- Why?

[omaha hi lo king]

17 days did you send them an email what did they say

[verybaddd]

i just sent an email, technically it hasn't been 15 business days, but not feeling good about this. i'll post an update when i get more info.

[omaha hi lo king]

here is the response i got and this is after i wrote a long letter to them telling them not to give me the standard BS 15 day wait period.

We've reviewed your email and will do all we can to resolve your issue.

Because our check processing is handled by a third-party processor, we
will not be able to provide an answer for you right at this moment. Rest
assured, we are looking into your situation and will reply as soon as we
have more information. It may take up to 2 business days for us to
collect all of the necessary details about your check.

We appreciate your patience while we look into this matter, and if you
have any other questions or concerns, please let us know.

Regards,

Colleen
Full Tilt Poker Support

[verybaddd]

how long has it been since the check approval?

[omaha hi lo king]

JUNE 14

[FTPSean]

2+2ers,

I’m sorry I’m not able to provide much new information, but I will give you as much as I have regarding this issue.

We just found out that for a brief period earlier this month, our check processor was unable to issue checks. That resulted in longer than average wait times for players who requested a cash-out via check.

After examining the situation, the issue was rectified. I confirmed yesterday that all delayed checks have been shipped. Your check should be arriving this time next week, or the beginning of the following week at the latest. We apologize for the inconvenience these delays may have caused you, and are working to mitigate the impact to our players when we experience processor difficulties.

The majority of our players who request a cash-out via check receive them in a timely manner. Many of our players receive their checks within a week and most receive their check in less than 15 business days.

We understand that in this difficult climate it is more important than ever to have safe, effective and timely methods of deposit and withdrawal for our players. I can’t say much about it right now, but we are currently testing several new payment processing options that I think you guys will really like.

Sean

[verybaddd]

thanks sean, maybe my check requested on the 26th will arrive before the one requested on the 12th....

[omaha hi lo king]

THANKS SEAN FOR SOME INFORMATION !!!!! IT is greatly appreciated and i can live with that and i think you should tell them up top to be honest.

[Cry Me A River]

[ QUOTE ]
We just found out that for a brief period earlier this month, our check processor was unable to issue checks. That resulted in longer than average wait

[/ QUOTE ]

So, when FTP support said something like "I can also verify that your check was mailed on June 19th" (upthread) does that mean support was lying to the player? Or does that mean your check processor was lying to you and support was just passing on bogus information?

[terp]

Sean,
i am happy that you addressed this thread directly and put some honest explanation behind the problem. this still does not resolve the problem of claiming that mail delivery can take up to 11 business days. this is simply untrue.

ftp needs to be honest with its players and take responsibility for the severe delays players are experiencing right now. we appreciate the efforts you are taking to secure reliable processors, but please, do not mislead us.

tell us what is going on and don't assign responsibility for massive, unpredictable delays to one of the most reliable businesses in the world. in my whole life i can only recall once something being lost in the mail and i cannot recall even one time that anything that has been sent in the continental US to me took longer than one business week.

let's get real. the mail doesn't take that long. full tilt just needs to get its [censored] together with sending checks promptly.