Goldenpalacecasino reload (only today 31.10)

[Wilco666]

[ QUOTE ]
I got the email with the offer and deposited. No bonus, so I contacted support. Here's their rather amusing answer:

Dear Toy,

Thank you for contacting our 24/7 Customer Service Department,

Unfortunately you are not entitled to this bonus, the reasons that you received the email is because you are in our mailing list

Unfortunately this was just for a random few that were selected; I do apologize for this and hope that this does not discourage you from our casino and we really apologize for any misunderstandings.

If you have any further questions please feel free to contact us again.

Please remember you can always contact us at our toll-free number 1-888-217-5648.

I hope you have a great day!





Best wishes,



Maria

Customer Care

[/ QUOTE ]

I also deposited, and no bonus was credited.

This is what they answered to my e-mail about the situation:

-----------------
Thank you for contacting us,

In reply to your e-mail,

I have looked into your request and do not see your name on the listed of players to receive this promotion.

If you have any questions and or any further need of assistance, please feel free to contact us TOLL FREE at 1-888-217-5648.

Thank you
-----------------


To which I replied:


-----------------
Thanks for your reply.

I did receive the e-mail about the promotion. I just made a screenshot of the e-mail I received, and uploaded it to ImageShack. You can see it at
http://img221.imageshack.us/xxxxxxxxx.jpg

Looking forward to your reply.
-----------------


They answered:


------------------
Unfortunately we cannot credit your account with this promotion. Bear in mind the casino reserves the right to choose which customers are eligible for this promotion.

There are certain aspects we take into consideration when determining which customers will receive this promotion. Unfortunately, the Security Department has deemed it necessary to restrict bonuses in your account.

If you are not pleased with this answer or would like to further discuss this matter, please contact us between 9am and 5pm when our available managers will provide you with their assistance.
------------------


I have a revolutionary idea for them: Don't send an e-mail about a promotion to people who are not eligible for it!!!

[Toyboy]

[ QUOTE ]
Unfortunately, the Security Department has deemed it necessary to restrict bonuses in your account.

[/ QUOTE ]

Nice one!

[kypreanus]

IMHO they're full of it.

Btw. if there any rogue casino operators present I suggest that you copy Golden Palace's tactics - simply send a generous promotion to all your players and after receiving hundreds of thousands of money just simply cancel the promotion. Easy way to boost your cash flow instantly.

[Lessu]

Hit a few straightflushes after bj grind at 3cp and cashed out $1400 about 36 hrs ago. Let's just hope there won't be any problems...

[xMars]

if they offer you a bonus, and then dont want to give the bonus out...i would cashout and never see back

[mocky]

I shot these guys off an e mail last week wondering why i couldn't download their software 5 days later i get this reply


Dear Ho,

Thank you for contacting customer service.

Unfortunately I can not reopen your account. Canadian Government does not allow residents to play in online gambling.

Sorry again and have a great day,




Ceila
Customer Care

Online Casino

WTF??

Online casino is Goldenpalace casino under a different name they replied to me from Online casino even though i originally mailed Goldenpalace.