troublesome pokerstar customer service

[ycjason]

I was bored and was browsing pocketfives.com and saw the following post
pokerstar fcked me

first of all, I am a royal pokerstar player who pays thousands in rake every month, and sometimes 10s of thousands. I choose to play at pokerstar over ftp mainly because I thought this kind of things do not happen at pokerstar. Even though this matter does not affect me at all, I find that the way they handled it was terrible.

cliff note of from OP's post:
- I played 3 sngs on stars for first time in a year
- They revoke my playing privileges for 5 minutes
- I miss important hands in a TURBO sit n go
- They won't do anything to reimburse me for their wrong

stars response:
Hello Ryan,

Thank you for your email.

When reviewing a refund request, we do not consider how many hands a
player has missed. It is much more important to analyse how many chips a
player loses in relation to the blinds at the time of disconnection.

You lost 30 chips in one event when the blinds were at 10/20. This still
left you with 73.5 big blinds and plenty of time to play out the
tournament as you would normally.

If we can be of further assistance, please do not hesitate to contact us.


Regards,

StevenB
PokerStars Support Team