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  #1  
Old 01-30-2007, 01:19 PM
cooldude345 cooldude345 is offline
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Join Date: Jan 2007
Location: Canada
Posts: 26
Default Kudos to Absolute support

I was on hold for over an hour, not one customer came thru the door (I am at work), customer walks in the door, AP support picks up, I told her i would have to call her back, she said she would hold. 20 min later I picked up, SHE WAS STILL HOLDING FOR ME! I was very impressed, good job AP SUPPORT!
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  #2  
Old 01-30-2007, 01:23 PM
Oski Oski is offline
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Join Date: Sep 2002
Location: Los Angeles, California
Posts: 2,230
Default Re: Kudos to Absolute support

[ QUOTE ]
I was on hold for over an hour, not one customer came thru the door (I am at work), customer walks in the door, AP support picks up, I told her i would have to call her back, she said she would hold. 20 min later I picked up, SHE WAS STILL HOLDING FOR ME! I was very impressed, good job AP SUPPORT!

[/ QUOTE ]

E-mail is not a bad option here.

I cannot imagine any situation worth being on hold for one hour (at least related to Absolute Poker). At the very least, AP will call you back when they can field your question, etc.

** Also, she was probably holding an hour for while the previous buffoon (customer) was finishing dealing with his customer.
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  #3  
Old 01-30-2007, 01:23 PM
cardcounter0 cardcounter0 is offline
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Join Date: May 2004
Posts: 6,047
Default Re: Kudos to Absolute support

[ QUOTE ]
she said she would hold. 20 min later I picked up, SHE WAS STILL HOLDING FOR ME!

[/ QUOTE ]

Gosh, maybe that was why I was on hold for over 20 minutes when trying to get thru to customer support.
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  #4  
Old 01-30-2007, 03:34 PM
CasperW CasperW is offline
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Join Date: Sep 2006
Posts: 64
Default Re: Kudos to Absolute support

I'm suprised that there's still actually anyone working at Absolute support.
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  #5  
Old 01-30-2007, 03:39 PM
WhatDoesCallMean WhatDoesCallMean is offline
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Join Date: Aug 2005
Posts: 866
Default Re: Kudos to Absolute support

[ QUOTE ]
I'm suprised that there's still actually anyone working at Absolute support.

[/ QUOTE ]

theres only one person but she gets REALLY bored and loves to go on hold to speak to strangers.
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  #6  
Old 01-30-2007, 08:58 PM
ongo30 ongo30 is offline
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Join Date: Jan 2007
Posts: 90
Default Re: Kudos to Absolute support

that is so stupid... I waited 45 min on 3 different occasions. they must've been waiting for you.- no speaker phone either
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  #7  
Old 01-30-2007, 11:11 PM
OK-Poker OK-Poker is offline
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Join Date: Aug 2005
Posts: 97
Default Re: Kudos to Absolute support

it's not absolute support. I was explained that they do not work for absolute they are a contracted company that does deposit assistance. Plenty of help getting your money in but pretty much a big FU if you need help getting it out.
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