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#1
10-04-2007, 06:22 PM
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Re: Moneybookers Locks Account for \"Security Purposes\"
I'm currently in Moneybookers limbo too. Account locked. I sent documents. It took about a week to get a response that there was a problem (I'd blacked out some info, they don't like that). Resent a week ago and am still waiting. My patience is running out, I'll give them a couple of days but I'm looking at other options now because my confidence in MB is evaporating very quickly. Click2pay looks like the next option. I miss Neteller [img]/images/graemlins/frown.gif[/img] 
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#2
10-04-2007, 06:47 PM
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Re: Moneybookers Locks Account for \"Security Purposes\"
Hmm, I was planning on putting some money in my Moneybookers account and this thread is making me reconsider. Is there anyone who has sent their documents in and received a timely response?
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#3
10-04-2007, 08:24 PM
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Re: Moneybookers Locks Account for \"Security Purposes\"
I have also had similar experiences with Moneybooker. The response time is the worst of any organisation and when a response does arrive, there is never any explanations. I cannot believe how bad their service is.
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#4
10-04-2007, 11:11 PM
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Re: Moneybookers Locks Account for \"Security Purposes\"
Another M.B disaster here! I'd been using M.B since neteller upped and left all was fine.A buddy of mine wanted to fund his new M.B account but didn't want to pay the $30ish fee the wire transfer costs so i transferred him $100 from my M.B account and both our accounts were immediately locked.I was like 'wtf' it states in black and white on their homepage that you can transfer between accounts. Anyways i sent them off the necessary documents got it unlocked after two weeks but my buddy's account is still locked even though he sent in the same kinda documents i did (passport/recent bill) before i did.
And yes i did happen to phone them also,got the same bad connection on the line as OP mentioned with some woman who i could barely hear on the other end of the line. These guys suck.
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#5
10-05-2007, 01:13 AM
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Re: Moneybookers Locks Account for \"Security Purposes\"
Don't get me started with these guys, Moneybookers and Neteller have both got unbelievable bad customer service. Shocking infact.
I cannot believe that these companies get away with such terrible customer service. I guess their mindframe is that they have a niche.
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#6
10-05-2007, 11:53 AM
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Re: Moneybookers Locks Account for \"Security Purposes\"
Yeah I had the same problem with MB. I wrote them like 10 times, no response. Finally I filed a complaint and the next morning, they had unlocked my account and increased my limit of 10K... So try this !
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#7
10-05-2007, 11:53 PM
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Re: Moneybookers Locks Account for \"Security Purposes\"
[ QUOTE ]
Yeah I had the same problem with MB. I wrote them like 10 times, no response. Finally I filed a complaint and the next morning, they had unlocked my account and increased my limit of 10K... So try this ! [/ QUOTE ] Complaint filed. Thanks for the tip. *crosses fingers and waits some more*
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#8
10-06-2007, 02:52 AM
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Re: Moneybookers Locks Account for \"Security Purposes\"
[ QUOTE ]
Yeah I had the same problem with MB. I wrote them like 10 times, no response. Finally I filed a complaint and the next morning, they had unlocked my account and increased my limit of 10K... So try this ! [/ QUOTE ] Who did you file the complaint to? Any mails i sent them went unanswered.
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