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  #1  
Old 04-17-2006, 08:09 PM
fullhouse fullhouse is offline
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Join Date: Jan 2005
Location: UTG+1
Posts: 429
Default Pokerroom trouble

I deposit $500 via Neteller 3 days ago but the cash was not at my pokerroom Account. I ask livehelp whats going on...they told me they need the Neteller NT# to complete the transfer.

I ask Neteller support and send the NT number to Pokerroom support.

I got this reply last Sunday:

We understand how frustrating this must be for you and apologise for the
inconvenience it is causing.

We have confirmation from NeTeller that the deposit has been actioned but
as yet they have been unable to credit the funds to us. Our payments team
are currently liaising with them and hope to have this matter resolved as
soon as possible.

In the mean time, please find that I have credited your account with four
$5+$1 tournament tickets. These tickets are valid for 14 days.

Please do not hesitate to contact us should you have any further inquiries.

Regards,

Joe

PokerRoom.com Support Team

What should i do? Just wait?
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  #2  
Old 04-17-2006, 08:38 PM
Arbitrage Arbitrage is offline
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Join Date: Apr 2006
Location: B1@ZZ1N TR33Z
Posts: 1,999
Default Re: Pokerroom trouble

I've had similar problems w/ neteller, the problem will likely resolve itself within a week. I suppose they take certain measures when faced with above average transactions, did you fund your NT acct just prior to depositing into PR? If so they are probably waiting to confirm with your bank that you have these funds available. When funding a NT acct with smaller amounts, NT "takes your word" that you actually have these funds in your nak acct, providing that you've funded your acct with the same bank acct before. Both PR and NT are reputable and you should give them a week or so before you start worrying.
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  #3  
Old 04-17-2006, 08:46 PM
fullhouse fullhouse is offline
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Join Date: Jan 2005
Location: UTG+1
Posts: 429
Default Re: Pokerroom trouble

[ QUOTE ]
I've had similar problems w/ neteller, the problem will likely resolve itself within a week. I suppose they take certain measures when faced with above average transactions, did you fund your NT acct just prior to depositing into PR? If so they are probably waiting to confirm with your bank that you have these funds available. When funding a NT acct with smaller amounts, NT "takes your word" that you actually have these funds in your nak acct, providing that you've funded your acct with the same bank acct before. Both PR and NT are reputable and you should give them a week or so before you start worrying.

[/ QUOTE ]

I had enough cash in my Neteller account.
Ok...lets wait.

Thx
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