Hypothetical Management Decision re: non-tipping patron of restaurant

[DavidC]

There doesn't seem to be another forum for this, so sorry if you don't like the thread. Anyways, just curious.

You're the manager or manager/owner of a restaurant, a person comes into the restaurant, and one of your waitstaff says that this person doesn't tip, and that they'd prefer not to serve them.

As far as you know, there hasn't been horrible service when this happened.

What do you do?

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(No industry experience here)

I'd probably either autograt them, or maybe just tell them (politely) to go elsewhere. While I realize that it technically shouldn't matter to the owner if the waitstaff does a freebie, part of the responsibility of the owner is to ensure that my employees are paid for their jobs (by the patrons as well as myself).

I think probably the first thing I'd do is ask them about their last visit and if they remember it, remember how they were treated, etc. To try to figure out what had happened.

Comments are appreciated.