FTP checks are not coming on time -- Why?

[NFuego20]

Hate to say it but I just don't see how that can't be a lie. And I think that's what has frustrated us the most. When as a customer you have concerns and inquire about something, and the reply from support basically makes you sound like an impatient idiot, that's a problem. Completely unacceptable. We're not stupid. If you tell me my check went out two weeks ago, if it's not in my mailbox, I can tell you that it's not coming. The 15 day stuff is a load of garbage.

[RikaKazak]

no matter what the problem is (bots or delayed checks etc.)

please just don't lie to us. If it's going to take 4 months to get our money (exaggeration I know) just tell us that, that way we can "plan accordinily" and not go ZOMG MY MORTGAGE IS DUE I NEED THIS MONEY!

[NFuego20]

[ QUOTE ]
Sean,
i am happy that you addressed this thread directly and put some honest explanation behind the problem. this still does not resolve the problem of claiming that mail delivery can take up to 11 business days. this is simply untrue.

ftp needs to be honest with its players and take responsibility for the severe delays players are experiencing right now. we appreciate the efforts you are taking to secure reliable processors, but please, do not mislead us.

tell us what is going on and don't assign responsibility for massive, unpredictable delays to one of the most reliable businesses in the world. in my whole life i can only recall once something being lost in the mail and i cannot recall even one time that anything that has been sent in the continental US to me took longer than one business week.

let's get real. the mail doesn't take that long. full tilt just needs to get its [censored] together with sending checks promptly.

[/ QUOTE ]

[Kodfish]

[ QUOTE ]
Hate to say it but I just don't see how that can't be a lie. And I think that's what has frustrated us the most. When as a customer you have concerns and inquire about something, and the reply from support basically makes you sound like an impatient idiot, that's a problem. Completely unacceptable. We're not stupid. If you tell me my check went out two weeks ago, if it's not in my mailbox, I can tell you that it's not coming. The 15 day stuff is a load of garbage.

[/ QUOTE ]

no matter what the problem is (bots or delayed checks etc.)

please just don't lie to us. If it's going to take 4 months to get our money (exaggeration I know) just tell us that, that way we can "plan accordinily" and not go ZOMG MY MORTGAGE IS DUE I NEED THIS MONEY!
==========

As both Rikakazak and Nfuego20 put it, we don't want to hit the panic button. We can be patient people. We understand that these are not ideal times. But the lying and misleading information must stop.

[Grey]

[ QUOTE ]
Thank you for contacting Full Tilt Poker Support, and we appreciate your
patience in this matter.

Please be aware that when we send out our checks, we are largely at the
mercy of US Postal Service when it comes to delivery times. Having said
that, after reviewing your account, I can see that only 11 business days
have elapsed since time of processing. I can understand your
frustration and realize that this is a substantial amount of money but
at this time, we ask that you be patient and allow the full 15 business
days to expire. If the check is taking an unusually long time to
arrive, please email us back and we will be happy to investigate the
matter further.

On behalf of Full Tilt Poker, I wish you the best of luck at the tables.
Should you have any other questions or concerns, please feel free to
contact us.

Regards,

Peter O
Full Tilt Poker Support


[/ QUOTE ]

[MICADOO]

The biggest problem I have with FT and Bodog is that they can come up with new deposit processors in no time to send them money and skirt the UIEGA in nanoseconds, but when it comes to paying us it's a whole different story. These sites are so full of crap, bottom line PokerStars is taking care of its players with no payout delays,FT and Bodog are not. Im taking my all my business to PS, that is whenever I can get my money from these jokers that dont care about paying me, but can take my money with no problems. Plus the banks and Justice Dept have already said there is no way to enforce the UIGEA, or monitor payouts, via check, so these check processors that are (according to the sites) slow walking us now are full of crap too!! Bodog and Fulltilt are just as the good ole rounder's qoute says "stickin it into us" f'k them.

[omaha hi lo king]

FTP SEAN the problem is the people responding to our e mails is giving us different information than you. why is that?

[verybaddd]

it's probably a pre drafted response, if you've ever worked in customer support you know the drill. not saying that's right, but that's usually the protocal

[verybaddd]

i got my flask i ordered 2 days ago, but still no checks...doh!

[MICADOO]

[ QUOTE ]
i got my flask i ordered 2 days ago, but still no checks...doh!

[/ QUOTE ]


lol, now that's f'n funny!!!!