Do NOT use Moneybookers with UB

TheRempel · #1 03-28-2007, 04:28 AM

I attempted to deposit to Ultimate Bet after not having played on that site in 9 months last night through MoneyBookers. The transaction appeared to go through fine and the amount was deducted from my moneybookers account.

After two hours and the funds not being in my UB account, I contacted the UB deposit support number, was placed on hold for approximately 15 minutes while they checked their system, then was told to contact moneybookers because they had no record of the transaction.

Eight hours later I called Moneybookers when their call center opened and spoke to a CS rep that assured me that the transaction (as well as two party deposits) had gone through and that they would resend the confirmation info to Ultimate Bet. He also indicated that if there was a problem and I needed the money returned to my account it would have to be done on UB's end.

I waited a while and contacted UB again and was told by a huge [censored] of a CS rep that they hadn't had access to Moneybookers on their end for 20 days and that I would have to try another deposit method.

Coy_Roy · #2 03-28-2007, 04:40 AM

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I attempted to deposit to Ultimate Bet after not having played on that site in 9 months last night through MoneyBookers. The transaction appeared to go through fine and the amount was deducted from my moneybookers account.

After two hours and the funds not being in my UB account, I contacted the UB deposit support number, was placed on hold for approximately 15 minutes while they checked their system, then was told to contact moneybookers because they had no record of the transaction.

Eight hours later I called Moneybookers when their call center opened and spoke to a CS rep that assured me that the transaction (as well as two party deposits) had gone through and that they would resend the confirmation info to Ultimate Bet. He also indicated that if there was a problem and I needed the money returned to my account it would have to be done on UB's end.

I waited a while and contacted UB again and was told by a huge [censored] of a CS rep that they hadn't had access to Moneybookers on their end for 20 days and that I would have to try another deposit method.

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Good looking out with the warning.

TheRempel · #3 03-28-2007, 04:44 AM

The thing that pisses me off the most is that when he told me to deposit using another method, I asked "Why would I send more money when your company is still listing a payment method they can't honour?' and his reply was 'Well I am pretty sure the other ones still work.'

Yeah thanks buddy.

thetruest · #4 03-28-2007, 04:58 AM

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The thing that pisses me off the most is that when he told me to deposit using another method, I asked "Why would I send more money when your company is still listing a payment method they can't honour?' and his reply was 'Well I am pretty sure the other ones still work.'

Yeah thanks buddy.

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that is amazing. Really, what is going on with US poker? It's like even the sites are making the situation worst for itself. This kinda stuff can't be encouraging for casual people who just wanna play some poker.

Bobo Fett · #5 03-28-2007, 05:06 AM

What about your Party deposits? I also have deposits to Party and UB hanging from yesterday, gone from MB, not on the sites. I'm wondering if this isn't something on MB's end after all.

TheRempel · #6 03-28-2007, 05:10 AM

Nothing yet but I have used Moneybookers with party before, and while it has never taken this long, I have far less fear that party will screw me.

Can anyone confirm that they have sucessfully used MoneyBookers to deposit anywhere in the last couple weeks?

Bobo Fett · #7 03-28-2007, 05:13 AM

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Nothing yet but I have used Moneybookers with party before, and while it has never taken this long, I have far less fear that party will screw me.

Can anyone confirm that they have sucessfully used MoneyBookers to deposit anywhere in the last couple weeks?

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Everest worked for me yesterday...I went 1/3.

uffda · #8 03-28-2007, 11:03 AM

I've used Moneybookers a lot, mostly at Microgaming and Playtech casinos, and never had any problems at all. My last deposits and withdrawals were less than a week ago.

TheRempel · #9 03-28-2007, 03:05 PM

Well both of the party deposits have gone through and still nothing with UB. Time to call again.

Bobo Fett · #10 03-28-2007, 03:10 PM

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Well both of the party deposits have gone through and still nothing with UB. Time to call again.

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I'm still waiting on Party & UB. I've phoned Moneybookers, they say everything's done on their end. I've emailed Party & UB, waiting to hear back.