GAHHHH I HATE POKERSTARS (Graph included, plus funny email.)

[StuntOnYou]

Why can't i run well on Stars? I switched my roll from Party when it closed and since then I have been on the worst downswing of my life. I'm not one to believe in any site being rigged but I just do not run well on PokerStars. It was the reason I moved to Party to begin with. I hoped it would be different when I came back. Anywho, here is my graph since I switched.



And my email to support:

To: support@pokerstars.com
Subject: Turn off the doomswitch...
Seriously people. I have never, ever run this bad on another poker site. Bodog, Party Poker, Full Tilt. None of them hand out the beats like you do. I will be transferring my money off of your site. I hate it. I hate it. I hate it.


Will post the reply when it comes.

[EvanJC]

ill be waiting paitently untill then

[NewTeaBag]

Move to another site where they respect your raises.

[ghostface]

this isnt running that bad. looks like 10-20 bis

[Skjonne]

Where's the funny email?

[acesovercole]

Right, because Pokerstars support team will care about your measily -$38 a day. Let alone ANY loss for that matter.

[TyFuji]

[ QUOTE ]
Where's the funny email?

[/ QUOTE ]

[manifest]

I did this a few days ago... and since then I have doubled my roll. That email sucked. They only turn on the boomswitch if you make effort in your writing.

Hello Mike,

I thank you for taking the time to contact PokerStars with your concerns.

Also, I thank you very much for taking the time to be so creative, it was really appreciated.

While we found the tone of your email humorous, I appreciate that you have reasonable concerns. PokerStars takes questions regarding our integrity very seriously, and we appreciate the opportunity to respond.

Our shuffle is completely random, favoring or disfavoring no player over any other. The computerized methods we use to shuffle the deck are more than sufficient to ensure complete randomization of the cards, and complete unpredictability of the cards to come. You can see the description of these methods at:

http://www.pokerstars.com/security.html

In addition, we track all hands dealt daily to see if there is any statistically significant variance.

In fact, we gave the source code to two independent auditors who reviewed our shuffle algorithm and found it sound and random. You may read the analyses of these auditors at:

http://www.pokerstars.com/rng_audit.html

We have dealt over 7,000,000,000 hands, and have freely given out real money hand histories any time somebody has requested them. Not once has anybody found any indication that our shuffle is not 100% random, and many who have undertaken such studies have posted their findings to the Internet. You may find just two of them here:

http://tinyurl.com/4lfeg
http://tinyurl.com/2nvav

It's important to remember that we deal 2-4 times as many hands per hour, per table that are dealt in a "real-life" brick and mortar casino.

It is quite normal for us to deal four million hands a day.This means that we'll deal two month's worth of bad beats, two month's worth of straight flushes, two month's worth of unbelieveable hands (such as "set over set over set"), all in one day. Perhaps this will help give you some perspective on why things seem "different" here than in a live casino - we've effectively sped up time.

There is no such thing as a doomswitch. This is nothing more than an internet "urban legend" created by players unwilling to accept accountability for their own poor play.

I see that you are also concerned about last month's performance, and this month's performance. From an experienced viewpoint, there is nothing in the stats you have illustrated that should cause concern. Tournaments are volatile by their very nature, and even the best players in the world can go long periods of time without a significant cash. Short term results are often not reflective of the player's skill, and only over time will these fluctuations even out. Any professional will tell you that calculating expection in tournaments is far more difficult than doing so in ring games.

If this doesn't convince you, you can do your own statistical analysis of your hands. There are a few programs like PokerOffice and PokerTracker that allow you to import your hand histories, and offer statistical analysis, which I am sure will satisfy your concerns.

If you have further questions about this, please don't hesitate to contact us.

Regards,

Randy
PokerStars Support Team


----- Original Message -----
Sent: 2006/12/17 19:41:39
To: support@pokerstars.com
Subject: A Small Request

>Dear PokerStars support,
>
>
>
>I seem to be the victim of a game being played by the rack of chips at
>the top of the table that spits out cards from under its mysterious
>hovering body. Fighting off the cries of agony I managed to find my
>email client to beg you to release the demons that reside inside the floating chip rack.
I'm
>almost 100% sure Santa has something to do with it, seeing as if you
>rearrange the letters in his name it forms Satan. As seen from the
following
>stats, December can be erased from the calendar.
>
>
>
>November: 218 Tournaments Played, ROI: 64.18%, Net Profit: $2914.12
>December: 92 Tournaments Played, ROI: -78.09%, Net Profit: -$1367.97
>
>
>
>As you can see, I am not bad at poker. I have, however, contemplated
>moving to somewhere deep inside the Amazon to live with the animals and
>escape the evil that is behind the combined efforts of Santa, the chip
>rack and PokerStars.
>
>
>
>I have also heard rumors off a doomswitch. If these rumors are true,
>please disable it from my account and reinstate my boomswitch so I can
>stop losing with top set to a gutshot straight draw all in on the flop
>for eleventy billion round pieces of computer generated plastic.
>
>
>
>Yours truly,
>
>Mike Rowe

[tomtemor]

manifest, that was pretty creative indeed!

[bsheck]

[ QUOTE ]
There is no such thing as a doomswitch. This is nothing more than an internet "urban legend" created by players unwilling to accept accountability for their own poor play.

[/ QUOTE ] Haha, owned.