The UltimateBet Issue

[The.Filth]

I tried to cash out everything (which was only about 10k) 3 months ago. I haven't received my check(s) yet.

I told them to cancel it so I can cash it out maybe some other way... and it's been 2-3 weeks and they haven't refunded it to my account yet.

What is wrong with the management of UB god.

[HP]

[ QUOTE ]
I assume there are others who have gotten a similar email. What have you all done? Is there some excuse with a track record of working? Just play on the account for a few thousand hands and try again? Any advice is appreciated

[/ QUOTE ]
I replied with the following:


Hello,

So who should I give back this $4000 to?

In other words, in what way could this $4000 be taken out of UB? Or is this $4000 trapped in Ultimate Bet forever? Thanks,

Jim


They replied back with:


Dear Sir/Madam,

Thank you for getting back to us. The reason your previous request was cancelled is because your remaining balance would not cover the transfer received once that withdrawal was processed.

In order for the funds to be withdrawn, you must use the funds to play or transfer them back to [edit] for withdrawal.

We sincerely apologise for the inconvenience caused.

Please do not hesitate to contact us if you require further assistance or additional information.


Best regards,

Shaharah
Payments Department


I've requested a transfer. We will see if the other account can withdraw the $4k, fingers crossed.

[Tempest122]

I requested a wire transfer and it hit my bank account yesterday 10 days or so after I requested it. Previously checks had taken anywhere from 3-4 weeks.

[fsuplayer]

thats good news then, ty.

[HOVADOGG84]

So the bank wire transfer is the way to go? I wonder how well it works for Canadians? Tempest/FSU, do you guys still feel safe about keeping large amounts of money on UB??

[InWithTheBest]

This thread had me freaking out as I had made two large withdrawls from UB for 22500 and 12500. Last Friday I recieved a check for 2500 and 5000 and was super confused. Lukily by monday I recieved 3 more checks for 5000. It should still be a few more days untill i recieve the second withdrawl It appears this check processor will only send checks for 5k or less and only one check per day. I got paid! Hopefully you guys do too.

[HP]

[ QUOTE ]
I've requested a transfer. We will see if the other account can withdraw the $4k, fingers crossed.

[/ QUOTE ]
the other account withdrew the $4000 to Neteller no problems

(posting my update for josh_x's benefit)

[whitelime]

cliff notes: I ask for a wire transfer. They say that I must make a deposit first before I can cashout despite extensive play on the account and only wanting to cashout profits. Furthermore, they say that I will be asked to provide verification documents (i have no problem with this), but that I cannot provide them now. I can only send these documents to them once they request for them and I only have 48 hours to do so. (this i really have a problem with...who knows where i'll be once i receive this e-mail f/ ub? also this just sounds like an excuse for them to somehow steal my money). I send a nasty but coherent e-mail back talking about all the problems people have been having with cashouts and asking if it's possible to work this out over the phone, if I can cashout in Aruba, and to be put in touch w/ the cashout department management. They send an e-mail back in broken english that sounds like the person has no idea what they're doing.

Dear Emil,

Thank you for contacting us.

We're sorry, we do not offer a phone service at hits time on the site. All questions and comments
must be made by email only. As for cashing out at the Aruba tournament, we can not say if this
will be possible or not to do. Players usually can cashout out the winnings from that tournament
there, but not winning that have already been made on the site. All winning from the site must be
cashed out online. You may ask if you may cashout while there, but at this time, we do not know if
this will be possible .

Please let us know if we may assist you in any other way.

Thank you
Shawn
Accounts Department

--Original Message--
From:
Date: 06/06/07
To: support@ultimatebet.com
Subject: RE:Large Money Cashout Options [#5375805]

Hi,

I have no problem with this policy. However, I have
heard horror stories about cashouts from UltimateBet
from numerous poker players. Things such as incorrect
amounts being debited from poker accounts, to checks
arriving in improper amounts, checks never arriving,
numerous e-mails pertaining to cashouts which go
unanswered, etc. I am well-known and well-respected
in the online poker community. I am a guest pro on
www.cardrunners.com. I would like to link you to a
couple of online poker community sites which refer to
these cashout problems players are having with your
site:

http://forumserver.twoplustwo.com/showfl...0&fpart=all

http://www.cardrunners.com/fusetalk/...cfm?forumid=29

I have no problem with providing identification
information that verifies my identity to any extent
necessary. However, given the absolute unreliability
of ultimatebet customer support, especially pertaining
to cashouts, I would prefer to speak to someone on the
phone about this. My phone number is ().
If that is not possible, I plan to play the Aruba
tournament in 2007 and I would like to cashout in
person there. I can bring any documentation you need
that verifies my identity as well as my physical self
(obviously). Either cash, or a bank wire transfer is
acceptable to me.

Please also forward this e-mail to the cashout
management department.

Get back to me as soon as possible.

- Emil





--- support@ultimatebet.com wrote:

>
> Dear Emil,
>
> Thank you for contacting us.
>
> Please note the following from the user agreement:
>
> Excerpt from SECTION 11: CASHOUTS:
> http://ultimatebet.com/about-ub/user-agreement.html
>
> "Requests equal or greater than $3000 will be
> required to submit a valid form of identification
> along with a physical/billing address."
>
> You will need to send the documentation when a
> member of the Payouts Security Department requests
> it. It can not be sent before hand. You will have 48
> hours to send this information after it has been
> requested. You will be provided, by email,
> instructions as how to send it to us.
>
> Please be advised that due to recent changes to our
> security procedures, Customers are no longer
> eligible to request a withdrawal without making a
> successful deposit. We realize these changes do pose
> an inconvenience for our loyal players however; they
> have been implemented in efforts to minimize the
> potential for fraudulent activity as well as to
> confirm and identify customers’ financial
> information and facilitate the withdrawal process.
>
> Our records show that you do not currently have a
> recent deposit on file.
>
> Please log onto your account and select “deposit”
> from the “cashier/my account” tab for your list of
> available deposit options. After making the deposit,
> you will need to wait 48 hours before you are able
> to make a withdrawal request.
>
> Here is the information that you need to input when
> you submit a bank wire withdrawal request into the
> UB system:
>
> Bank Name:
> Bank Address:
> Bank account beneficiary:
> Bank account Number:
> Routing number:
> US: 9 digits ABA number
> International: SWIFT code
> Europe: IBAN# + SWIFT code
> Canada: 5 digit transit# + 3 digit financial
> institution#
>
> After the request has been processed, the withdrawal
> will be directly deposited in to your bank account,
> and should arrive within 5-7 business days after
> completion by our staff.
>
> Do not hesitate to contact us if you require further
> assistance or additional information.
>
> Best regards,
>
> Randy
> Ultimate Bet ~ Payments Department
> "Where virtually everyone plays poker"
>
> Ensure the security of your account! Never give out
> your password and change it frequently!
>
> --Original Message--
> From:
> Date: 06/05/07
> To: support@ultimatebet.com
> Subject: Large Money Cashout Options[]
>
> Hi,
>
> I have $70,000+ in my account and would like to
> perform a wire transfer to my bank account. Please
> promptly set this up for me.
>
> Thanks,
> Emil

[hoppscot22]

[ QUOTE ]
Absolute has done something similar to me. I recently tried to withdraw my entire account which i had worked up from an initial transfer. They refuse to let me make ANY withdrawals until i first make a cash deposit!

[/ QUOTE ]

same thing happened to me, i deposited 50 dollars very easily and pretty much everything has been good since, ive actually thought AP has been pretty good...

[Equal]

[ QUOTE ]
I just tried a bank wire withdrawal last week. I got a phone call from someone at UB a couple days ago, saying it was processed and will be in my account on either Friday (today) or Monday.

[/ QUOTE ]

Received the full 20k amount on Tuesday. Consider me a satisfied customer.