MY ACCOUNT IS NOT WORKING WHAT IS GOING ON

[Ryanski]

In regard to my previous post, I think the 200/400 point is huge, because I am a HUGE HUGE HUGE game selection nit in these games, yet I played 200/400 with 2-3 other solid players for a while in a multiway game which I have little knowledge of, for a decent number of hands, with 1 fish, because I was down a few BBs.

[SamuraiJon]

Ryanski, you really need to get someone on the phone about this. I'm surprised you haven't spoke to a manager about this situation. FTP customer service email is hopeless and takes way too long imo. Please please PLEASE call them and demand you speak to a manager. Time is of the essence.

Good luck.

EDIT: OOOPS, I skipped over FTP's reply to your email. But I would STILL talk to a manager about this regardless of the email.

[JSmith2007]

You played 200/400 yesterday as well, or am I missing something?

[tubk]

you know something we dont

[Ryanski]

Thank you thank you THANK GOD!!

Hello Ryan,

Thank you for your patience and cooperation during our investigation.

We have concluded your account review and are happy to inform you that
your account has been opened, and it is now available for use.

Thank you for your understanding during this process. Security is
paramount to Full Tilt Poker and we must perform due diligence during a
review.

We value you as a player and hope you understand that our security
protocols are in place for the protection of both the site and our
players.

Please accept our apologies for the inconvenience, and thank you once
again for your patience. If there's anything else we can help you with,
please let us know.

Also, this is to inform you that the following multiple account has been
closed:

devilthatwin14

Your primary account, I_Killa_U, has been left open and you may continue
using it to play.

To ensure a level playing field, our policy only allows one Full Tilt
Poker account per player. We cannot allow you to use any account other
than your primary account. If you would like a full explanation of our
site rules, please visit our website at:
http://www.fulltiltpoker.com/siteRules.php

This closure applies to all versions of the Full Tilt Poker software
originally downloaded from any of our .COM, .NET, or .ORG websites.

Please contact us from the registered email address for your closed
account, devilthatwin14, to let us know if you would like the remaining
funds in this closed account transferred to your primary account or
withdrawn to your payment processor.

We thank you for playing at Full Tilt Poker and appreciate your
understanding.

Regards,

Sean H
Security and Fraud
Full Tilt Poker


I made that account just today so that I could get a pro to help me get the message through to support.

[JSmith2007]

[ QUOTE ]
Please contact us from the registered email address for your closed
account, devilthatwin14, to let us know if you would like the remaining
funds in this closed account transferred to your primary account or
withdrawn to your payment processor.

[/ QUOTE ]

But you had money in this newly opened account? Meh.

Happy it's back.

[SamuraiJon]

wow, really glad to hear your funds made i back to you... I'd still beef up on the security. A good virus scanner is probably a smart investment. GL at the tables.

[Ryanski]

[ QUOTE ]
[ QUOTE ]
Please contact us from the registered email address for your closed
account, devilthatwin14, to let us know if you would like the remaining
funds in this closed account transferred to your primary account or
withdrawn to your payment processor.

[/ QUOTE ]

But you had money in this newly opened account? Meh.

Happy it's back.

[/ QUOTE ]


Yeah, just deposited $100, thought I'd need it maybe to sit at a table, better chance to get chat seen.

[The Funky Llama]

Ryan,

Glad to hear that everything worked out OK for you. I think FT should start explaining exactly why accounts were frozen. It is the least they can do after freezing $83k of someone's money.

I know myself and a lot of others are rapidly losing trust in Full Tilt.

[JSmith2007]

Alrighty. Glad it's back. And if you want a really good all-in-one type protection, go with ZoneAlarm. Has anti-spyware, virus, firewall, and a few other nifty things too for relatively cheap.