FTP check takes 4 months to arrive then BOUNCES

[AKnoGood]

[ QUOTE ]
Sean/other FTP representatives:

I think you can see why im paying 6k rake/month to stars instead of you guys.

[/ QUOTE ]

Same for me but I am closer to 5k rake/month. Seems to be way too many problems at full tilt.

[justinjas]

FYI I requested a check for around $500 more than a month ago. This was the last response I received from FTP:

----------

Hello,

I would like to apologize for the delay you are experiencing in
receiving your check. It was processed on April 8th and was sent out on
April 10th. I have contacted our check processor and forwarded them the
relevant information regarding your check. They generally take a day or
two to respond to us, so come Monday we should have some concrete
answers for you.

I feel obligated to let you know that we are getting reports from a
small number of players saying that they are receiving their checks up
up to 10 business days later than the quoted delivery time. While this
is troubling for us, as we expect our processor to keep the shipping
times close to the 10 business day guideline, it is reassuring to know
that the checks are arriving (in most cases).

As we are just coming out of a transitional phase caused by the new
gambling legislation in the United States, please keep in
mind that this is a new processor for us and there are still kinks that
need to be worked out before things are running entirely smoothly. We
expect that these type of delays will be few and far between in the
future.

Once again I am sorry for your trouble and if there is anything else we
can do for you, do not hesitate to contact us.

Regards,

Luke
Full Tilt Poker Support

------------

They did not send me a follow up email so I've emailed them again tonight. They keep telling me it was sent out but I have a feeling it never was. Anyways I'm just a rec player and I haven't played any poker lately since I don't have much faith in the site paying out.

[chefrm]

so this is how far i have gotten with emailing support on this issue. I really think this is terrible customer service!!!

READ FROM BOTTOM TO TOP. THE TOP EMAIL WAS RECEIVED TODAY

Hello Ryan,

Thank you for emailing Full Tilt Poker Support.

I have forwarded your email to one of our senior cashiers who us
researching your situation and will respond shortly. This appears to be
an isolated incident. We contract a third party check processor to issue
literally thousands of checks on our behalf each week. We have emailed
them for clarification on the status of your check. Rest assured, just
as soon as we have a reply to our inquiry, we will advise you.

Thanks for your patience and if you have any further questions, please
let us know.

Regards,

Ian
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------


Original Message Follows:
------------------------

why has no one gotten back to me on this returned check issue?

furthermore,
why has the money from the returned check not been put back in my
account? furthermore, i am still waiting on a second check that i would
like cancelled and put back in my account as i dont feel like having
that one returned to me either.

i cannot play on your site until these funds are returned, and i play
about 10k hands a week.

please resolve immediately


On 5/16/07, Full Tilt Poker - Support <support@fulltiltpoker.com>
wrote:
Hello Ryan,

Thank you for contacting Full Tilt Poker Support.

We sincerely apologize for the inconvenience that this situation has
caused you. Your issue would be best addressed by our check department,
as they can look in depth into your situation. You should receive a
reply from them shortly, your patience is greatly appreciated Ryan.

Should you have any other questions or concerns, please do not hesitate
to contact us.

Sincerely,

Reena
Full Tilt Poker Support

[Sephus]

lmao, that is almost the exact same email that i got a full week ago, also from "ian."

"isolated incident" my ass.

Hello Joseph,

Thank you for contacting Full Tilt Poker Support.

We are not aware of an issue with regards to our checks not being
honored. This appears to be an isolated incident. We issue literally
thousands of checks each week and would have been inundated with
numerous emails on this subject were it an ongoing issue.

[or maybe our heads are just stuck that far up our asses and NOBODY in our customer support department TALKS to anybody else]

We are currently looking into your situation but it may take some time
for me to fully research your issue. We have emailed to the third party
check processor who issues the checks on our behalf.

Rest assured, I will get back to you as soon as possible. Thanks for
your patience in the meantime.

Regards,

Ian
Full Tilt Poker Support

[chefrm]

[ QUOTE ]
lmao, that is almost the exact same email that i got a full week ago, also from "ian."

"isolated incident" my ass.

Hello Joseph,

Thank you for contacting Full Tilt Poker Support.

We are not aware of an issue with regards to our checks not being
honored. This appears to be an isolated incident. We issue literally
thousands of checks each week and would have been inundated with
numerous emails on this subject were it an ongoing issue.

[or maybe our heads are just stuck that far up our asses and NOBODY in our customer support department TALKS to anybody else]

We are currently looking into your situation but it may take some time
for me to fully research your issue. We have emailed to the third party
check processor who issues the checks on our behalf.

Rest assured, I will get back to you as soon as possible. Thanks for
your patience in the meantime.

Regards,

Ian
Full Tilt Poker Support

[/ QUOTE ]

ISOLTAED MY A**

[frommagio]

[ QUOTE ]

ISOLTAED MY A**

[/ QUOTE ]

As long as they have customers that will tolerate poor service, they ain't gonna change.

I personally will not do business with companies that do not treat their customers with respect.

[William]

[ QUOTE ]
[ QUOTE ]

ISOLTAED MY A**

[/ QUOTE ]

As long as they have customers that will tolerate poor service, they ain't gonna change.

I personally will not do business with companies that do not treat their customers with respect.

[/ QUOTE ]

And where are you going to go? To the 15% Stars tables?