Complain or ignore it? Borderline situations.

[KotOD]

As someone that has been in Technical Support with a bit of customer service mixed into his career, I'm normally not a complainer. I tend to chalk up bad service to inexperience or fatigue or something similar, which is where most poor service starts. I also know when a line is crossed someone higher up has to be informed of the happenings. I know what it's like to get pasted by a boss that just got pasted by a VP at a customer company. That has stayed with me. However, now, as a manager, I want to know when my employees are screwing up so that I can correct it before I get pasted by the VP of some customer company.

I've been running into situations lately that seem borderline to me and I was wondering if I took the right line. Answer one or all of them, but if you split your answers and complain about some and don't complain about others, would you mind giving a reason?

1. While waiting for the gas attendant to mosey over to fill my tank, I notice that he's smoking while filling the SUV in front of me.

2. In line at the grocery store the cashier was either really bad at using the scanner for certain items, or the scanner was malfunctioning. She would flash the bar code to the scanner five times. Only after five failures and a grimace would she key in the item code manually.

3. At the Atlanta airport, an Oriental woman with little to no English skills is having a hard-time understanding a TSA security guard instructing to remove her sweater vest. The person between her and I finally makes her understand by taking his hoodie off. As she passes through the metal detector and hoodie guy is ready to go, the security guard says "Stupid mother-[censored] dyke chink, learn English" loudly enough so that at least three of us and one other guard hear this very clearly.

4. In an extremely busy bar, two guys to my right are incorrectly given full Guiness drafts when they asked for Black & Tans. The bartender throws them down on the glasses shelf and 10-15 minutes later, while waiting on the servers, sends those two drafts out with a waitress to the restaurant.


There are plenty of others that come up in day to day situations, and they happen to everyone. I'm just wondering how people would normally react. Other borderline situations are welcome, I find my on the spot rationale in these situation varies greatly.