New dealer makes rake mistake... call floor?

[HOWMANY]

If the dealer doesn't give you your $2 of course call the floor. The dealer shorted your pot, "it's only $2" has nothing to do with it.

[pfapfap]

[ QUOTE ]
appears that this is not an isolated mistake

[/ QUOTE ]

Fair enough. I was replying to recent replies and forgot some of the details.

Still, I'd discuss it away from the table. Calling over the boss of a new dealer to talk about it in front of her will fluster the dealer and make her more prone to mistakes.

[Jeffage]

I would call the floor for this - dealers should learn proper rake procedures for the games they deal.

Jeff

[Al_Capone_Junior]

You don't necessarily have to slow up the game since there is a new dealer coming in. Instead, immediately call for a floor, or go get one. Too much rake, or innappropriately taken rake, is the cardinal sin of dealers. I wouldn't stand for it, but you don't have to ruin anyone's day or make a huge scene about it either.
Al

[PattdownManiac]

If I was the next dealer pushing in I'd just give you 2 dollars from my tray and then get that back from what would have been the next 2 dollars I'd rake. But I'm sure that violates every game law in existence.

[John Kilduff]

[ QUOTE ]
[ QUOTE ]
appears that this is not an isolated mistake

[/ QUOTE ]

Fair enough. I was replying to recent replies and forgot some of the details.

Still, I'd discuss it away from the table. Calling over the boss of a new dealer to talk about it in front of her will fluster the dealer and make her more prone to mistakes.

[/ QUOTE ]

Overraking is a very serious thing, and scarcely a day goes by that I don't have to correct a fairly new dealer to not be taking too much rake. The house gets enough money as it is; they don't need more than they are entitled to on top of that.

The point is not to shame the dealer (the correction can be done nicely) but to prevent the house from stealing from you (albeit inadvertently). There is no need to wait to do it away from the table.

If the dealer takes too little rake and the casino notices, don't you think the casino would consider that a big deal? Well the same applies the other way too: if the dealer takes too much from the players, the players should consider it a big deal. That doesn't mean a big huge fuss has to be made out of it, but it should be called to attention and and rectified immediately.

We really don't want dealers thinking that as long as they don't underrake, they are doing their job right. Right for the rake is not "at least what is supposed to be, and occasionally more if I forgot how big the pot is" but that's seems to be what some (mostly new) dealers think.

One of the commonest mistakes occurs when the dealer doesn't actually track the pot mentally at all but just guesses at it and takes another dollar too soon. Watch the pots, and I bet you'll see this before long. Even if it isn't your own dollar you are saving, the other players will be grateful to you for saving them money.

[PokerFink]

Thanks for the comments everyone.

I looked around for a floorman but didn't see one in close vicinity to call over so I just let it go.

[Brettski]

[ QUOTE ]
If I was the next dealer pushing in I'd just give you 2 dollars from my tray and then get that back from what would have been the next 2 dollars I'd rake. But I'm sure that violates every game law in existence.

[/ QUOTE ]

Not necessarily. That's how we'd fix it at my casino.

[Gonso]

Two things:

1) Working from a tray makes this an easy fix, and

2) [ QUOTE ]
The dealer is one of the many temporary dealers

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Rake mistakes are common rookie errors, and that's what most of these temp dealers are. It's easy to pick on new dealers, but it's even easier (not to mention better for the game) to help them along.

Also, FWIW, in my experience new dealers are just as likley to forget the rake entirely than they are to over-rake.

[dlk9s]

[ QUOTE ]
Yes, I would absolutely call the floor. If the dealer was actually clueless and consistantly over-raking the pot, she should be fired. Even if there wasn't "no flop, no drop", she should have only raked $1, right?

I have seen dealers called out for making a rake mistake before, and they have always just taken a dollar out of the rack and given to the player. But I think there is a big difference between making a mistake in calculating the pot, and not knowing the basic rules for how much to rake.

[/ QUOTE ]

Yes, I think firing someone over an honest mistake, especially when it sounds like she wasn't trained properly, is a fantastic idea.